What Should I Do If the Agent Status Is Faulty?
The OS monitoring Agent sends a heartbeat message to Cloud Eye every minute. If Cloud Eye does not receive any heartbeat messages for 3 minutes, Agent Status is displayed as Faulty.
It may because:
- The domain name of the Agent cannot be resolved. Check whether the DNS server address is correct by referring to Modifying the DNS Server Address and Adding Security Group Rules (Linux). If yes, check whether the Agent is correctly configured by referring to (Optional) Manually Configuring the Agent (Linux).
- The account is in arrears.
- If the Agent process is faulty, restart it by following the instructions provided in Managing the Agent. If the restart fails, related files have been deleted by mistake. In this case, reinstall the Agent.
- The server time is inconsistent with the local standard time.
- The log path varies according to the Agent version.
Server Monitoring FAQs
- How Does the Cloud Eye Agent Obtain a Temporary AK/SK by Authorization?
- How Can I Quickly Restore the Agent Configuration?
- How Can I Ensure that a Newly Purchased ECS Comes with the OS Monitoring Function?
- Why Is a BMS with the Agent Installed Displayed in the ECS List on the Server Monitoring Page?
- What OSs Does the Agent Support?
- What Statuses Does the Agent Have?
- What Should I Do If the Monitoring Period Is Interrupted or the Agent Status Keeps Changes?
- What Should I Do If the Service Port Is Used by the Agent?
- What Should I Do If the Agent Status Is Faulty?
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