Help Center/ Cloud Backup and Recovery/ FAQs/ Billing/ Why Is Vault Expansion So Expensive?
Updated on 2026-01-06 GMT+08:00

Why Is Vault Expansion So Expensive?

Symptom

A user purchases a yearly-billed vault (1 to 3 years). After the vault has been used for a period of time, the user wants to expand the capacity. However, the expansion cost is unexpectedly high.

Possible Cause

Due to system restrictions, the fee for capacity expansion cannot be calculated based on the yearly/monthly basis.

Solution

  1. Plan the vault capacity properly before you purchase a yearly/monthly vault.
  2. If you need to expand the vault capacity, you must first renew the vault to complete the full subscription term.

    For example, if you purchased a two-year vault and want to expand it after six months of use, you need to renew the vault for another six months to ensure the full two-year term before expansion.