Help Center/ Cloud Bastion Host/ FAQs/ Troubleshooting/ CBH Managed Resource Login Failures/ Why Is the Application Resource Inaccessible through CBH?
Updated on 2023-04-11 GMT+08:00
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Why Is the Application Resource Inaccessible through CBH?

Incorrect Startup Path of the Application Publish Program

Symptoms

After a user configures an application resource, the user cannot access the resource through the CBH system.

Possible Causes

  • Cause 1: The startup path of the application is incorrect.
  • Cause 2: The application type is not supported by CBH, so it cannot be called.

Solutions

  • Modifying the configured Program Path
    1. Log in to the CBH system. On the application server details page, view the Program Path configured for the application server.
    2. Log in to the Windows application server, query the application installation path, and obtain the exe startup path.
    3. Ensure that the configured Program Path and the queried startup path are the same. If they are different, change the configured Program Path.
  • Installing an application supported by CBH
    1. Log in to the CBH system and reconfigure the Program Path of the application server.

What Can I Do If Applications Cannot Be Called After the Windows Host Is Restarted?

Symptoms

Before the Windows application server system is upgraded, application resources can be properly accessed. After the system is upgraded and restarted, the access to application resources is denied. As a result, the configured application cannot be called, and an error message is displayed, indicating that the initial application program cannot be started.

Possible Causes

After the virus and threat protection function is updated in Windows, Windows Defender automatically prevents all exe programs whose names contain administrator from running on your devices. For example, the database application mysqladministrator.exe supported by CBH is prevented.

Solutions

  • Changing the application name

    Change the startup program name of the application on the Windows application server and change the application startup path Program Path in the CBH system.

  • Disabling Windows Defender

    On the control panel of the Windows application server, choose Settings > Update & Security > Windows Defender to disable the Real-time protection function of Windows Defender.