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Updated on 2022-10-13 GMT+08:00
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Querying Service Ticket List

Querying Service Ticket List

Function Description

Users query the list of submitted HUAWEI CLOUD service tickets.

URI

GET /v1.0/servicerequest/case

Request

Request Parameters

Table 1 Parameter description

Parameter

Mandatory

Type

Value Range

Description

searchKey

No

String

16

Fuzzy search for brief description of the service ticket.

caseId

No

String

32

Fuzzy search for the service ticket number.

subCustomerName

No

String

32

Fuzzy search for the IAM username.

startTime

No

String

N/A

Start time of the service ticket to be queried.

Example time format: 2019-05-22 03:30:52

endTime

No

String

N/A

End time of the service ticket to be queried.

Example time format: 2019-05-22 03:30:52

status

No

Integer

N/A

Status.

0: To be handled

1: Processing

2: Result pending confirmation

3: Completed

4: Canceled

When all are queried, the result is empty.

pageNo

No

Integer

N/A

Specifies the current page number. When this parameter is not passed, the default value is 1.

pageSize

No

Integer

N/A

Specifies the number of records on each page. The value range is 1 to 100. If this parameter is not passed, the default value is 10.

Request Example

searchKey=HUAWEI CLOUD&caseId=&startTime=&endTime=&subCustomerId=test&status=&pageNo=1&pageSize=10

Response Message

Response Parameters

Table 2 Response parameters

Parameter

Type

Description

totalCount

Integer

Specifies the total number of service tickets.

caseList

List<Case>

Specifies the list of service ticket information.

For details, see Table 3.
Table 3 caseList field data structure

Parameter

Type

Description

caseId

String

Specifies the service ticket ID.

businessTypeName

String

Specifies the problem type name.

typeName

String

Specifies the type name.

customerId

String

Specifies the account ID.

subCustomerId

String

IAM user ID.

subCustomerName

String

IAM username.

dcName

String

Specifies the region name.

simpleDescribe

String

Brief description of the service ticket.

status

String

Service ticket status.

0: To be handled

1: Processing

2: Result pending confirmation

3: Completed

4: Canceled

12: Invalid

createTime

TimeStamp

Specifies the service ticket creation time.

Example time format: 2019-05-22T03:30:52Z

Example Response

{
    "totalCount": 13,
    "caseList": [
        {
            "caseId": "TT201801020526",
            "businessTypeName": "Remote log-in",
            "typeName": "Fault reporting",
            "customerId": "f9ae1952bf75xxx1a0099d93ba9dd91f",
            "subCustomerId": "3dc0ca7ffd3xxx26a40f5cfa1a0da7f0",
            "subCustomerName": "xxx",
            "dcName": "CN North-Beijng1",
            "simpleDescribe": "When a remote desktop is used to connect to a Windows VM and the normal resolution is used, icons on the page are too small.",
            "status": 3,
            "createTime": 2019-05-22T03:30:52Z
        },
        {
            "caseId": "TT201712280631",
            "businessTypeName": "ECS creation",
            "typeName": "Fault reporting",
            "customerId": "f9ae1952bf75xxx1a0099d93ba9dd91f",
            "subCustomerId": "3dc0ca7ffd3xxx26a40f5cfa1a0da7f0",
            "subCustomerName": "xxx",
            "dcName": "CN North-Beijng4",
            "simpleDescribe": "Failed to create ECS",
            "status": 3,
            "createTime": 2019-05-22T03:30:52Z
        }
        ...
    ]
}

Status Code

For details about status codes, see Status Codes.

Error Code

For details about error codes, see Historical Error Codes.