FAQ

Call API failed. The production API returns an error result code.

By default, resultCode=000000 indicates a successful call. Other codes indicate a failure. For details about error codes, see Result Codes.

Debugging failed. The API response does not contain {fileId}.

KooGallery verifies whether a response contains these mandatory fields:

• API for subscribing to a product: instanceId and frontEndUrl
• API for querying instance information: instanceId. If it returns UsageInfo, it must also return usageValue and statisticalTime.

Debugging failed. Parse response body failed. Example response: {"resultCode":"000000","resultMsg":"success."}

KooGallery fails to parse the response. The API does not return resultCode and resultMsg.

Debugging fails. Invalid content-type format. Returned format: {contentType}. Valid format: "application/json"

The value of content-type in the response must be "application/json". Otherwise, KooGallery will fail to parse the response body.

Debugging failed. The production address is unreachable.

• Check whether the production address is available.
• Check whether the production address can be accessed from the Internet.
• Check whether the access is intercepted by the gateway.

Debugging failed. API calling timed out for 20s.

The default timeout interval for KooGallery to call your APIs is 20s. Calls that take longer than 20s will fail.

View logs and check whether the request reached the server. If it did, check whether the response time exceeds 20s. If it did not reach the server, contact after-sales engineers.

Debugging failed. The API responds with httpCode={httpCode}. Check server logs to locate the failure cause.

By default, httpCode=200 indicates a successful call. Other codes indicate a failure.

KooGallery uses dynamic IP addresses for external access, so no specific one can be provided.