Symptoms

The Agent is running normally after being restored, but no monitoring data is generated.

Possible Causes

If no OS monitoring data is available for an ECS or BMS with the Agent installed, the possible causes are as follows:

• The Agent status is abnormal.
• The agency is abnormal.
• Temporary AK/SK cannot be obtained due to incorrect route configurations.
• The network is not well connected.

Check the Agent version.

1. Log in to an ECS as user root.
2. Run the following command to check the Agent version:

   if [[ -f /usr/local/uniagent/extension/install/telescope/bin/telescope ]]; then /usr/local/uniagent/extension/install/telescope/bin/telescope -v; else echo 0; fi

   • If 0 is returned, the old Agent is used.
   • If other values are returned, the new Agent is used.

Troubleshooting for Linux

1. Log in to the ECS or BMS as user root.
2. Run the following command to check whether the telescope process is running:

   ps -ef |grep telescope

   The following information indicates that the telescope process is normal.

   Figure 1 Viewing the telescope processes
   
   • If yes, go to 4.
   • If no, go to 3.
3. Run the following command to start the Agent process:

   /usr/local/telescope/telescoped start

4. Run the following command to check whether an agency has been created for the server:

   curl http://169.254.169.254/openstack/latest/securitykey

   • If data is returned, the agency is normal and AK/SK can be obtained. No further action is required.
   • If the request fails or the following information is displayed, go to 5.
     Figure 2 Failing to obtain the AK/SK
     
5. On the Cloud Eye console, choose Server Monitoring > Elastic Cloud Server, select the target ECS, and click Restore Agent Configurations.
   • If the problem is resolved, no further action is required.
   • Otherwise, go to 6.
6. Run the following command to check the route:

   route -n

   The following information indicates that the route is normal.

   Figure 3 Abnormal route configuration-Linux
   
   • If the route is normal, no further action is required.
   • Otherwise, go to 7.
7. If the route does not exist, run the following command to add a route:

   route add -host 169.254.169.254 gw 192.168.0.1

   

   Replace 192.168.0.1 in the example command with the gateway of the server.

   Check whether monitoring data can be reported normally.

   • If yes, no further action is required.
   • If no, go to 8.
8. Run the following command to open the telescope configuration file:

   cat /usr/local/telescope/bin/conf_ces.json

9. Obtain the endpoint from the configuration file.
   Figure 4 Querying the telescope endpoint
   
10. Run the following command to check whether the DNS service is normal:

    ping ces.cn-south-1.myhuaweicloud.com

    • If the network is normal, no further action is required.
    • Otherwise, modify the DNS server or the Cloud Eye endpoint.
      

      For details about the Cloud Eye endpoint in each region, see Regions and Endpoints.

Troubleshooting for Windows

1. Log in to the ECS or BMS as an administrator user.
2. Open the Task Manager and check whether the telescope process is running.

   Processes in Figure 5 and Figure 6 indicate that the telescope process is running.

   Figure 5 agent process (Windows)
   
   Figure 6 telescope process (Windows)
   
   • If yes, go to 4.
   • If no, go to 3.
3. Double-click start.bat to start the Agent.
4. Access http://169.254.169.254/openstack/latest/meta_data.json and check whether the agency has been created.
   • If the website is accessible, the agency is normal. No further action is required.
   • Otherwise, go to 6.
5. Run the following command to check the route:

   route print

   The following information indicates that the route is normal.

   Figure 7 Abnormal route configuration-Windows
   
   • If the route is normal, no further action is required.
   • Otherwise, go to 7.
6. If the route does not exist, run the following command to add a route:

   route add -host 169.254.169.254 gw 192.168.0.1

   

   Replace 192.168.0.1 in the example command with the gateway of the server.

   Check whether monitoring data can be reported normally.

   • If yes, no further action is required.
   • If no, go to 7.
7. Open the configuration file in bin/conf_ces.json in the directory where the telescope installation package is stored.
8. Obtain the endpoint from the configuration file.

   {"Endpoint":"https://ces.cn-north-4.myhuaweicloud.com"}

9. Run the following command to check whether the DNS service is normal:

   ping ces.cn-south-14.myhuaweicloud.com

   • If the network is normal, no further action is required.
   • Otherwise, modify the DNS server or the Cloud Eye endpoint.
     

     For details about the Cloud Eye endpoint in each region, see Regions and Endpoints.