Specification Upgrades

Upgrade fee (with a discount) = (Price of the new specification - Price of the old specification) x Remaining duration x (1 - Discount rate)

Upgrade fee (with a fixed price) = (Fixed price of the new specification - Price of the old specification) x Remaining duration

Upgrade fee (with an amount off) = (Price of the new specification - Price of the old specification) x Remaining duration- Amount off

Remaining duration:

• Remaining duration of a monthly subscription = Number of remaining days in a calendar month (excluding the day the specification change is made)/Total number of days in the calendar month

  Example: If you purchased a 3-month subscription (August 15, 2021 to November 15, 2021) of an ECS and changed its specification on August 24, 2021, then the remaining duration would be as follows: 7 (number of remaining days in August)/31 (total number of days in August) + 2 (two months: September and October) + 15 (number of remaining days in November)/30 (total number of days in November) = 2.75 months

• Remaining duration of a yearly subscription = Number of remaining days (excluding the day the specification change is made)/365. The leap day (February 29) is not taken into account.

  Example: If you purchased a 3-year subscription (November 1, 2018 to November 1, 2021) of an ECS and changed its specification on May 1, 2019, then the remaining duration would be as follows: Remaining duration in 2019 + Remaining duration in 2020 + Remaining duration in 2021 = 244/365 + 1 + 305/365 = 2.50 years

• Price of the new configuration: It is calculated based on the billing mode (yearly or monthly) and the remaining duration of an unexpired order. The unexpired order can be either the currently valid order and the order about to take effect. The calculation works as follows:

  1. Depending on the billing mode (yearly or monthly) of the unexpired order, different pricing strategies are applied. Specifically, if the unexpired order is a yearly subscription, the new price is matched to the yearly pricing; if it is a monthly subscription, the new price is matched to the monthly pricing.

  2. The remaining duration of the unexpired order is rounded up to the nearest integer.

  3. The commercial/promotional discounts are matched to the subscription term. If the subscription term is 1 year, the 1-year commercial/promotional discounts are used.

  For example, if you purchased a 3-year subscription of a product and used it for 3 months (2 years and 9 months remaining), then the unexpired order involves only the yearly subscription and you will be billed based on the pricing and discounts applied to 3-year use of the product.

• Price of the old specification: It is calculated based on subscription terms.

Example 1: (The following prices are for reference only. For the actual prices, see Product Pricing Details.)

On January 31, 2019, you purchased a 1-year subscription of an ECS, and renewed it for 8 months (February 1, 2020 to October 1, 2020) and then for another year (October 2, 2020 to October 2, 2021). Assume that the ECS price was ¥120 per year and ¥11 per month, and you paid with your account balance of ¥328.

After using it for two months, you upgraded the ECS to a specification costing ¥400 per 3 years. At that time (March 31, 2019), the remaining duration is calculated as follows: Remaining duration = Remaining duration of the first order + Remaining duration of the first renewal + Remaining duration of the second renewal = 306/365 + 242/365 + 1 = 2.5 years. As there are both yearly and monthly subscriptions for the unexpired orders, the remaining duration (2.5 years) is rounded up to the nearest integer (3 years), and you will be billed based on the pricing and discounts applied to 3-year use of the ECS. If no discounts are applicable, the upgrade fee is calculated separately for each historical order using the following formula: Upgrade fee = Price of the new specification x Remaining duration – Price of the old specification x Remaining duration

Upgrade fee for the new purchase order = (400/3) x (306/365) - 120 x (306/365) = ¥11.17

Upgrade fee for the 8-month renewal order = (400/36) x [(242/365) x 12] - 11 x [(242/365) x 12] = ¥0.88

Upgrade fee for the 1-year renewal order = (400/3) x 1 - 120 x 1 = ¥13.33

To sum up, Total upgrade fee = Upgrade fee for the new purchase order + Upgrade fee for the 8-month renewal order + Upgrade fee for the 1-year renewal order = 11.17 + 0.88 + 13.33 = ¥25.38

If only a 1-year subscription (no 3-year subscription) is available, the remaining duration will be rounded up to the nearest integer (1 year), and you will be billed based on the pricing and discounts applied to 1-year use of the ECS.

Example 2:

On November 1, 2018, you purchased a 1-month subscription of an ECS (4 GiB) at ¥120 per month and paid with your account balance of ¥120. At that time, an ECS (8 GiB) was ¥150 per month.

On November 24, 2018, you upgraded the ECS to 8 GiB costing only ¥100 per month as there was a sales promotion going on. At that time, an ECS (4 GiB) was ¥80 per month.

In this case, 0.2 months [(30-24)/30] remain in the 1-month subscription, and the upgrade fee would be as follows: Upgrade fee = 100 x 0.2 - 120 x 0.2 < 0. In this example, the system will take ¥0 for this specification upgrade, and you will not be billed or refunded.

When resource specifications change, the amount due depends on the actual price and any applicable discounts at the moment you make the purchase. In some cases, you may neither need to make a payment nor be owed a refund, as illustrated in example 2.

Currently, the capacity of an EVS disk can only be expanded. The capacity expansion fee for an EVS disk is calculated in a different manner from the specification upgrade fee. The capacity expansion fee for a yearly/monthly EVS disk is calculated as follows:

Capacity expansion fee = Expanded capacity x Remaining duration x Capacity unit price

• Expanded capacity = Capacity after expansion – Capacity before expansion. For example, if you purchased a 10 GB EVS disk and expanded its capacity to 50 GB, the expanded capacity is 40 GB.
• Capacity unit price: Similar to the price of a new specification, the capacity unit price is calculated based on the billing mode (yearly or monthly) and the remaining duration of an unexpired order. For example, if you purchased a 1-year subscription of an EVS disk, and renewed it for 8 months and then for 1 year. After using the EVS disk for 3 months (2 years and 5 months remaining), you expanded its capacity. As the unexpired order involves both yearly and monthly subscriptions, you will be billed based on the pricing and discounts applied to 3-year use (rounded up to the nearest integer) of the EVS disk.

Example:

On July 1, 2021, you purchased a 1-month subscription of a 10 GB EVS disk at ¥3.5 and paid with your account balance. The capacity unit price was ¥0.35/GB/month.

On July 3, 2021, you expanded the capacity of the EVS disk to 60 GB. In this case, Remaining duration = (31 - 3)/31 = 0.90 months, and Capacity expansion fee = Expended capacity x Remaining duration x Capacity unit price = (60 - 10) x 0.90 x 0.35 = ¥15.75.

Specification Downgrades

Refund for specification downgrade = Price for the remaining duration - Price of the new specification x Remaining duration x Discount (excluding cash coupons, no refund at ≤0)

Price for the remaining duration = Actual payment/Total days of the subscription x Remaining days. For example, if you purchased a 3-year subscription of an ECS at ¥10,000, and have used it for 3 months, then the price for the remaining duration would be as follows: (10000/3) x 2.75 = ¥9166.67.

Price of the new specification: It is calculated based on the remaining duration. being rounded down to the nearest integer. The commercial/promotional discounts are matched to the subscription term. For example, if the subscription term is 1 year, the 1-year commercial/promotional discounts are used. Suppose that you purchased a 3-year subscription of a product and used it for 3 months (2 years and 9 months remaining), then you will be billed based on the pricing and discounts applied to 2-year use of the product.

When you downgrade the specification of resources that are purchased by using cash coupons, discount coupons, or promotional discounts, the remaining value may be insufficient and the refund amount is 0. Exercise caution when downgrading the specification.

In a specification downgrade, used flexi-purchase coupons and stored value cards will be returned, while used cash coupons and discount coupons will not.

For example, if you purchased an EVS disk at ¥100 (¥60 from your account balance, ¥30 from your stored value card, and ¥10 from your flexi-purchase coupon). After using it for a period of time, you downgraded its specification. Suppose that ¥30 will be refunded to you for the specification downgrade. As the ratio of your account balance, stored value card, and flexi-purchase coupon was 6:3:1 during your payment, ¥18 (30 x 0.6) will be refunded to your account balance, ¥9 (30 x 0.3) will be refunded to your stored value card, and ¥3 (30 x 0.1) will be refunded to your flexi-purchase coupon. If the stored value card or flexi-purchase coupon had expired before the refund, the prorated money will not be returned to the stored value card or flexi-purchase coupon.

The following discounts can be used for the specification downgrade of yearly/monthly subscriptions: commercial discounts, partner-authorized discounts, and promotional discounts. If a customer downgrades a specification, discounts are selected automatically.

When you are using discounts for the specification downgrade of yearly/monthly subscriptions, the following rules apply:

• If you have both commercial discounts and partner-authorized discounts, the commercial discounts are applied first.
• The type of discounts used for the original order is applied first. For example, if partner-authorized discounts are used for the original order, such discounts will be applied first in a specification downgrade.
• Promotional discounts will not be applied unless they have been used in the original order.

Example 1:

On November 1, 2018, you purchased 1-month subscription of an ECS at ¥120 per month and paid with your account balance.

On November 24, 2018, you downgraded the ECS to a specification costing ¥90 per month.

In this case, 6 days (30 - 24) remain in the 1-month subscription, the remaining duration is 0.2 months (6/30), and the refund would be as follows: Refund = (120/30) x 6 - 90 x 0.2 = ¥6.00

Example 2:

On November 1, 2018, you purchased 1-month subscription of an ECS at ¥120 per month, and you paid with your account balance of ¥60 and applied a cash coupon of ¥60.

On November 24, 2018, you downgraded the ECS to a specification costing ¥90 per month.

In this case, 6 days (30-24) remain in the 1-month subscription, the remaining duration is 0.2 months (6/30), and the refund would be as follows: Refund = (60/30) x 6 - 90 x 0.2 < 0. In this example, the system will take ¥0 for this specification downgrade, and you will not be refunded.

Example 3:

On November 1, 2018, you purchased 1-month subscription of an ECS at ¥120 per month, and you used a commercial discount of 10% off and paid with your account balance of ¥108 (120 x 0.9).

On November 24, 2018, you downgraded the ECS to a specification costing ¥90 per month. As the commercial discount was applicable, the price would be as follows: 90 x 0.9 = ¥81 per month.

In this case, 6 days (30-24) remain in the 1-month subscription, the remaining duration is 0.2 months (6/30), and the refund would be as follows: Refund = (108/30) x 6 - 81 x 0.2 = ¥5.40