Notifications
Yearly/Monthly Subscriptions
|
When to Notify |
Description |
|---|---|
|
Resources are about to expire. |
|
|
Resources are about to be frozen. |
You will be notified of renewals on the first day your yearly/monthly resources enter the grace period and 6 days, 3 days, and 1 day before your resources are frozen. |
|
Resources are about to be released. |
You will be notified of renewals on the first day your yearly/monthly resources enter the retention period and 14 days, 7 days, 3 days, and 1 day before your resources are deleted. |
|
Resources need to be renewed. |
If your resources are about to expire, to be frozen, or to be released (at least two situations involved) on the same day, you will only receive a renewal notification. |
|
Resources are automatically renewed. |
You will be notified of a successful auto-renewal. |
|
Resources failed to be automatically renewed. |
For a failed auto-renewal initiated 7 days before the expiration date, you will receive notifications 5 days and 2 days before the expiration or freezing date, on the expiration or freezing date, 6 days and 2 days before the release date, and on the release date. |
|
Yearly/monthly resources have been released. |
You will be notified that your offline resource is unsubscribed or released after expiration. |
|
Yearly/monthly resources have been provisioned. |
You will be notified that your offline resources have been provisioned within one hour. |
Pay-per-Use Resources in Arrears
If your bills on pay-per-use resources are overdue and you have not topped up your account in a timely manner, your resources will enter a grace period and retention period until they are released. During this period, the system sends you notifications by email or SMS message.
|
Customer Level |
When to Notify |
Description |
|---|---|---|
|
V0 |
Resources are in arrears. |
|
|
Resources are about to be released. |
You will be notified one day before the resource is released. |
|
|
V1 and V2 |
Resources are in arrears. |
|
|
Resources are about to be released. |
You will be notified 7 days, 3 days, and 1 day before your resources are released. |
|
|
V3 |
Resources are in arrears. |
|
|
Resources are about to be frozen. |
You will be notified one day before your resources are frozen. |
|
|
Resources are about to be released. |
You will be notified 7 days, 3 days, and 1 day before your resources are released. |
|
|
V4 and V5 |
Resources are in arrears. |
|
|
Resources are about to be frozen. |
You will be notified 3 days, 2 days, and 1 day before your resources are frozen. |
|
|
Resources are about to be released. |
You will be notified 15 days, 7 days, 3 days, and 1 day before your resources are released. |
Viewing Your Level
Log in to the management console, click Basic Information under the username in the upper right corner to view your level next to your account name.

Last Article: Stopping Services and Releasing Resources
Next Article: Bill Storage
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