Notifications

Yearly/Monthly Subscriptions

Table 1 Notifications regarding yearly/monthly subscriptions

When to Notify

Description

Resources are about to expire.

  • For yearly/monthly resources that will not be automatically renewed, changed to pay-per-use upon expiration, or renewed after expiration, you will be notified of renewals 15 days, 7 days, 3 days, and 1 day before the expiration date. If your yearly/monthly resources are not renewed after expiration, you will be notified of renewals 3 days before the expiration date.
  • For pay-per-use packages, you will be notified of renewals 3 days and 1 day before the expiration date.
  • For reserved instances, you will be notified of renewals 15 days, 7 days, 3 days, and 1 day before the expiration date.

Resources are about to be frozen.

You will be notified of renewals on the first day your yearly/monthly resources enter the grace period and 6 days, 3 days, and 1 day before your resources are frozen.

Resources are about to be released.

You will be notified of renewals on the first day your yearly/monthly resources enter the retention period and 14 days, 7 days, 3 days, and 1 day before your resources are deleted.

Resources need to be renewed.

If your resources are about to expire, to be frozen, or to be released (at least two situations involved) on the same day, you will only receive a renewal notification.

Resources are automatically renewed.

You will be notified of a successful auto-renewal.

Resources failed to be automatically renewed.

For a failed auto-renewal initiated 7 days before the expiration date, you will receive notifications 5 days and 2 days before the expiration or freezing date, on the expiration or freezing date, 6 days and 2 days before the release date, and on the release date.

Yearly/monthly resources have been released.

You will be notified that your offline resource is unsubscribed or released after expiration.

Yearly/monthly resources have been provisioned.

You will be notified that your offline resources have been provisioned within one hour.

Pay-per-Use Resources in Arrears

If your bills on pay-per-use resources are overdue and you have not topped up your account in a timely manner, your resources will enter a grace period and retention period until they are released. During this period, the system sends you notifications by email or SMS message.

Table 2 Notifications regarding pay-per-use resources in arrears

Customer Level

When to Notify

Description

V0

Resources are in arrears.

  • You will be notified in real time if your resources are in arrears during settlement.
  • The system sends you a notification every hour. If you do not pay off the outstanding amount after receiving three notifications, the system will not send you any notifications.

Resources are about to be released.

You will be notified one day before the resource is released.

V1 and V2

Resources are in arrears.

  • You will be notified in real time if your resources are in arrears during settlement.
  • The system sends you a notification every hour. If you do not pay off the outstanding amount after receiving three notifications, the system will not send you any notifications.

Resources are about to be released.

You will be notified 7 days, 3 days, and 1 day before your resources are released.

V3

Resources are in arrears.

  • You will be notified in real time if your resources are in arrears during settlement.
  • The system sends you a notification every hour. If you do not pay off the outstanding amount after receiving three notifications, the system will not send you any notifications.

Resources are about to be frozen.

You will be notified one day before your resources are frozen.

Resources are about to be released.

You will be notified 7 days, 3 days, and 1 day before your resources are released.

V4 and V5

Resources are in arrears.

  • You will be notified in real time if your resources are in arrears during settlement.
  • The system sends you a notification every hour. If you do not pay off the outstanding amount after receiving three notifications, the system will not send you any notifications.

Resources are about to be frozen.

You will be notified 3 days, 2 days, and 1 day before your resources are frozen.

Resources are about to be released.

You will be notified 15 days, 7 days, 3 days, and 1 day before your resources are released.

Viewing Your Level

Log in to the management console, click Basic Information under the username in the upper right corner to view your level next to your account name.