Prerequisites

• You have completed account information and passed real-name authentication.
• If you have any outstanding invoices in HUAWEI CLOUD, it is suggested that you write off these outstanding invoices before requesting a Marketplace invoice. Otherwise, if the total invoice amount is larger than the historical payment amount, the invoice will fail to be issued.

Precautions

• For common products purchased in the Marketplace, invoices are provided by service providers. The types of the invoices (such as special VAT invoices and common VAT invoices) are subject to what you and the service provider agree upon. For featured products or solutions purchased in the Marketplace, if you are a direct customer or customer associated with a partner by referral mode, HUAWEI CLOUD issues invoices directly to you; if you are a customer associated with a partner by advance payment or resell mode, HUAWEI CLOUD issues invoices to the partner.
• For common products' orders and bills generated before 2018-11-01 00:00:00, the invoices are issued by HUAWEI CLOUD. After that, the invoices are issued by service providers.
• The invoice title of a special VAT invoice must be an enterprise.
• If you and the Huawei account manager do not confirm the invoice receipt within 90 days after the invoice is delivered, the system automatically confirms that the invoice has been received.
• Special VAT invoices cannot be issued in electronic form.
• If you request a paper invoice for less than 100 RMB, you pay the courier fee.
• Each invoice can have only one tax rate. If there are multiple tax rates for issuing invoices, the system automatically generates multiple invoices.
• Marketplace invoices must be issued based on orders.
• The Marketplace invoiceable amount is not included in the HUAWEI CLOUD invoiceable amount.
• You cannot customize invoice amount. Invoices can only be issued based on the amount of an order.
• The amount of an electronic invoice cannot be greater than ¥1,000,000. If your invoice amount exceeds ¥1,000,000, use a paper invoice.

Procedure

1. Go to the Invoices page.
2. Set the invoice template.
   1. In the Invoice Templates area, click Manage Template.
   2. Click New Template.
   3. Set the invoice template information.
      

      • From August 1, 2020, each HUAWEI CLOUD account can have only one invoice template by default. If you already have multiple invoice templates, you can only modify and delete them but cannot add new ones.
      • If you are an individual customer and want to create an invoice template that uses an enterprise invoice title, please read carefully the Agreement on Requesting VAT Invoices and select I have read and agree to the Agreement on Requesting VAT Invoices.
      • When the invoice title is an individual or organization, you can only create a common VAT invoice template.
      • If you are an enterprise customer, ensure that the invoice title of your invoice template is consistent with your real-name authentication information, and you cannot modify the invoice title.
   4. Click OK.

3. Request an invoice.
   1. Click New Invoice below Marketplace Invoiceable.
   2. Select the order for invoicing.
      

      When there are multiple orders with different tax rates, the system displays the invoice amount for each tax rate.

      If you have any outstanding invoices in HUAWEI CLOUD, it is suggested that you write off these outstanding invoices before requesting a Marketplace invoice. Otherwise, if the total invoice amount is larger than the historical payment amount, the invoice will fail to be issued.

   3. Select an invoice template.
   4. Select an invoice form.
      • Common products support only paper invoices. After your invoice request is approved, the service provider will send the invoices to you by courier.
      • Select products support paper and electronic invoices. After your electronic invoice request is approved, you can download the invoices in the Billing Center.
   5. If you request a paper invoice, select a recipient.

      If no desired New Recipient is available, create one.

   6. Enter the remarks information.

      The remarks information will be generated in the remarks area of the invoice.

   7. Click Submit.

      Complete the invoice request.

      

      After you submit an invoice request, you can perform the following operations:

      • You can query the courier ticket number when the invoice status is Pending acknowledgement. After receiving the invoice, you need to click Acknowledge to confirm the receipt.
      • When the electronic invoice request status is Complete, you can click Download to download the electronic invoice.

Follow-Up Procedure

In the upper right corner of the Invoices page, enter an order number to search for the corresponding invoice information.