How Do I Unfreeze a Cluster?
Cause Analysis
If your account balance is insufficient and fee deduction fails, the retention period starts. During the retention period, the service resources will be frozen and cannot be used, but resources and data are reserved.
Handling Procedure
To unfreeze a cluster, you need to top up your account to ensure that the account balance is not 0. For details, see How Do I Renew the Service? After a cluster is unfrozen, the cluster status changes to Available.
If you have purchased a discount package, the system changes to pay-per-use billing after the package expires. In this case, if your cluster is frozen due to failed fee deduction, you can unfreeze your cluster only by topping up your account. Then you can renew the service or purchase a new discount package. A cluster cannot be unfrozen by renewing your discount package or purchasing a new package.
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