Help Center> Data Encryption Workshop> FAQs> KPS Related> What Should I Do When I Fail to Import a Key Pair Using Internet Explorer 9?
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What Should I Do When I Fail to Import a Key Pair Using Internet Explorer 9?

Symptom

Importing a key pair may fail if Internet Explorer 9 is used.

Procedure

  1. Click in the upper right corner of the browser.
  2. Select Internet Options.
  3. Click the Security tab in the displayed dialog box.
  4. Click Internet.
  5. If the security level indicates Custom, click Default Level to restore to the default settings.
  6. Move the scroll bar to set the security level to Medium and click Apply.
  7. Click Custom Level.
  8. Set Initialize and script ActiveX controls not marked as safe for scripting to Prompt.
  9. Click Yes.
Parent topic: KPS Related