Help Center> CloudTable Service> FAQ> Billing FAQs> Why Can't I Unfreeze a Cluster After Purchasing a Discount Package?
Why Can't I Unfreeze a Cluster After Purchasing a Discount Package?
You cannot unfreeze a cluster by purchasing a discount package. You need to recharge your account to ensure that the account balance is not 0. For details, see How Do I Renew the Service?. If you have purchased a discount package, you can unfreeze the cluster only after you recharge your account. Then you can purchase a discount package again.
Parent topic: Billing FAQs
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