How Do I Renew the Service?
Renewal Description
Currently, the CloudTable cluster mode supports the following billing modes: pay-per-use (hourly) and monthly/yearly discount package.
- In pay-per-use (hourly) mode, the system settles the fees by hour. You can use CloudTable as long as your account balance is sufficient.
- In monthly/yearly discount package mode, you make a one-off payment and no fees will be incurred when you use CloudTable. After a package expires, the system will automatically change to pay-per-use (hourly) mode. You can use the service as long as your account balance is sufficient. You can also renew your package on the Renewals page.
- If your account balance is insufficient and fee deduction fails, a grace period starts. The grace period is 1 day for a common user and 7 days for a VIP user. You can still use CloudTable in the grace period.
- If you have not renewed your account within the grace period, a 15-day retention period starts after the grace period expires. During the retention period, the service resources will be frozen and cannot be used, but resources and data are retained.
- If your account is not recharged within the retention period, the frozen service resources and data will be deleted and cannot be restored after the retention period expires.
- You can recharge your account within the retention period. After the recharge is successful, the system preferentially deducts the arrears and unfreezes the service resources. Then you can continue to use CloudTable properly.
Perform the following operations to recharge your account by yourself to ensure that you can use CloudTable properly.
How to Renew the Service
- Log in to the CloudTable management console.
- Choose Fees > Renewals in the upper right corner of the page. The Renewals page is displayed.
- On the Renewals page, choose the renewal mode based on your service requirements.
- Complete the renewal as prompted.
- You cannot change the billing mode of an order during renewal.
- After you pay for a new order, it takes effect only after the old order expires.
Parent topic: Billing FAQs
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