Help Center> Cloud Bastion Host> FAQs> Troubleshooting> Maintenance Issues> Why Does Verification of An Account for a Managed Host Fail?
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Why Does Verification of An Account for a Managed Host Fail?

Symptoms

  • The system prompts that the account verification has timed out.
  • The system prompts that the entered account password is incorrect.
  • The task center displays a message indicating that the account failed to be verified because the host is unreachable.
  • The task center displays a message indicating that the account failed to be verified because its password is incorrect.

Possible Causes

Cause 1: Incorrect host information. For example, the host IP address or port number is incorrect.

Cause 2: Incorrect account password.

Cause 3: Network delay due to poor connectivity.

Solutions

Solution to cause 1

  • Modify the host IP address and port on the Host page or host details page in the Resource module.

Solution to cause 2

  • Change the password of the host resource on the Host page or Account page in the Resource module.

Solution to cause 3

  • Restart the host resource and check the network status.

    Log in to the CBH system and check the network connection between CBH and the managed host.

If the problem persists, click Service Tickets in the upper right corner of the management console and submit a service ticket.

Parent topic: Maintenance Issues