Help Center> Cloud Bastion Host> FAQs> About CBH System Login> Multifactor Verification> Why Does Login Fail When an Account That Has Mobile OTP Application Bound Is Used to Log In?
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Why Does Login Fail When an Account That Has Mobile OTP Application Bound Is Used to Log In?

Symptom

When you log in to a CBH system using an account bound with a mobile OTP, the message "You cannot log in to the system using the mobile token. Try other login methods" is displayed.

Possible Cause

Mobile OTP has not been selected for Multifactor Verification.

Solution

A user needs to bind a mobile OTP application to their account on the Profile page. The administrator then logs in to the system and enables Mobile OTP for Multifactor Verification for the user.

  1. Log in to the CBH system as user admin.
  2. Choose User > User, locate the target user, and click Manage. The User Details page is displayed.
  3. Click Edit in the User Setting area. The Edit user setting dialog box is displayed.
  4. Select Mobile OTP for Multifactor Verification.
  5. Click OK.

After the configuration completes, the user can select the mobile OTP method to log in to the CBH system.

For details, see "Configuring User Login Restrictions" in User Management.

Parent topic: Multifactor Verification