You can withdraw your money to the source account or a bank card.

• Online top-up amounts (through Alipay and WeChat) that arrived in your account in the last 11 months, or UnionPay top-up amounts that arrived in your account in the last 3 months can be withdrawn to the source account. The money will arrive in the source account (WeChat, Alipay, or UnionPay) within one working day.
• Online top-up amounts (through Alipay and WeChat) that arrived in your account 11 months ago, or UnionPay top-up amounts that arrived in your account 3 months ago can only be withdrawn to a bank card. The money will arrive in your specified bank card within seven working days.
• Top-up amounts through bank transfer (using a dedicated bank transfer account or general remittance account) can be withdrawn to the source bank account within seven working days.

You cannot withdraw money in the following scenarios:

• Money withdrawal is not supported if you are a customer who has not completed real name authentication.
• A top-up with bonuses or cash coupons rewarded does not support money withdrawals.
• Account balance of a customer associated with a partner by advance payment mode cannot be withdrawn.
• An outstanding invoice amount cannot be included in a money withdrawal. However, after the invoice is returned or the outstanding amount is paid, the original outstanding invoice amount can be withdrawn.
• The amount allocated to an enterprise member account cannot be withdrawn.

Rules for money withdrawal of top-ups you pay for others:

• Online top-up amounts (through Alipay and WeChat) that arrived in your account in the last 11 months, UnionPay top-up amounts that arrived in your account in the last 3 months, and top-up amounts through bank transfer can only be withdrawn to the source account. The money will be returned to the original payment account (WeChat, Alipay, or UnionPay account of the payer).
• Online top-up amounts (through Alipay and WeChat) that arrived in your account 11 months ago, or UnionPay top-up amounts that arrived in your account 3 months ago can only be withdrawn to a bank card. If the personal information on the bank card is consistent with the real-name authentication information, the money will be withdrawn to the bank account of the payee.
• Top-up amounts through bank transfer can only be withdrawn to the source account, namely the bank account of the payer.