How Do I View the Unsubscription Fee? How Is It Calculated?
If you want to check the unsubscription fee, go to the Unsubscriptions page of the Billing Center, locate the resource you want to unsubscribe from, and click Unsubscribe from Resource in the Operation column. You can see the unsubscription fee on the displayed page.
Calculation formula of unsubscription fee: Refund amount = Your actual payment – Amount due – Handling fees. The used cash coupons will not be refunded. See the unsubscription page for the final refund amount. If the calculated refund is less than 0, there will be no refund.
Your actual payment refers to the payment in cash and/or flexi-purchase coupons, not including any payment in cash coupons.
Amount due = Actual payment x (Actual product usage period/Subscribed period)
The handling fees include the cash account handling fee and the flexi-purchase coupon handling fee, as described in the table below.
| Product Type | Actual Product Usage Period ≤ 1 Year | 1 Year < Actual Product Usage Period ≤ 2 Years | 2 Years < Actual Product Usage Period ≤ 3 Years | 3 Years < Actual Product Usage Period ≤ 4 Years | 4 Years < Actual Product Usage Period ≤ 5 Years |
|---|---|---|---|---|---|
| 5-year prepaid product | Handling fee = 30% of your actual payment | Handling fee = 40% of your actual payment | Handling fee = 30% of your actual payment | Handling fee = 15% of your actual payment | Handling fee = 20% of your actual payment |
| 4-year prepaid product | Handling fee = 30% of your actual payment | Handling fee = 40% of your actual payment | Handling fee = 20% of your actual payment | Handling fee = 20% of your actual payment | - |
| 3-year prepaid product | Handling fee = 15% of your actual payment | Handling fee = 10% of your actual payment | Handling fee = 5% of your actual payment | - | - |
| 2-year prepaid product | Handling fee = 15% of your actual payment | Handling fee = 10% of your actual payment | - | - | - |
| 1-year prepaid product | Handling fee = 10% of your actual payment | - | - | - | - |
| Monthly prepaid product | Handling fee = 10% of your actual payment | - | - | - | - |
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