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Service Evaluation

Function Description

After the service ticket processing is complete, users can evaluate the service and submit comments.

URI

POST /v1.0/servicerequest/case/evaluation

Request

Request Parameters

Table 1 Request parameters

Parameter

Mandatory

Type

Value Range

Description

caseId

Yes

String

32

Specifies the service ticket ID.

See Querying Service Ticket List to get the ID.

judgement

No

String

400

Indicates the service ticket evaluation content.

satisfactionList

Yes

List<Satisfaction>

-

Specifies the service ticket satisfaction information.

For details, see Table 2.
Table 2 satisfactionList field data structure

Parameter

Mandatory

Type

Value Range

Description

satisfactionId

Yes

Integer

-

Specifies the satisfaction ID.

1: Satisfaction on timeliness

3: Satisfaction on handling result

satisfactionValue

Yes

Integer

-

Specifies the satisfaction value.

The value is 1 to 5. 5 means "satisfactory".

Request Example

{
    "caseId": "TT201801010000",
    "judgement": "test",
    "satisfactionList": [
        {
            "satisfactionId": 1,
            "satisfactionValue": 5
        },
        {
            "satisfactionId": 3,
            "satisfactionValue": 4
        }
    ]
}

Response Message

None

Status Code

For details about status codes, see Status Code.

Error Code

For details about error codes, see Historical Error Codes.

Parent topic: Historical APIs