更新时间:2023-10-12 GMT+08:00
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云桌面错误码

当您调用API时,如果遇到“APIGW”开头的错误码,请参见API网关错误码进行处理。

状态码

错误码

错误信息

描述

处理措施

400

WKS.0001

接口输入的请求消息为空。

接口输入的请求消息为空。

请参考返回的error message信息检查请求体。

200

WKS.00010109

The custom name of desktop is empty.

用户自定义计算机名称为空,请配置计算机名称,然后重试

请联系管理员

200

WKS.00010110

Desktops cannot obtain valid IP addresses.

计算机无法获取到有效IP,请您检查DHCP组件和网络环境是否正常

计算机无法获取到有效IP,请您检查DHCP组件和网络环境是否正常

200

WKS.00010306

Only the desktop from the OpenStack platform support setting whether to enable user self-service backup management function.

只有OpenStack平台的桌面支持设置是否开启用户自助备份管理功能

请确认是否为OpenStack场景

200

WKS.0106

Insufficient quota.

配额不足

请联系管理员增加配额

200

WKS.0402

The desktop is being deleted and cannot be modified.

删除计算机:需要删除的计算机序列中至少有一台状态不合法(不能删除)

删除失败的计算机确认状态是否合法

200

WKS.0404

Failed to modify desktop attributes.

修改桌面属性失败

请联系管理员

200

WKS.0405

Failed to restart the desktop that is not running. Please ensure that the desktop is running, and try again.

桌面必须是开机状态

确保桌面是开机状态后重试

200

WKS.0417

The desktop name is duplicated.

桌面名称已存在

更换名称

400

WKS.0000

The format of the parameters entered through the interface is invalid.

接口输入的参数格式不合法

检查参数格式是否合法

400

WKS.0001

The format of the parameters entered through the interface is invalid. {0} is invalid.

接口输入的参数格式不合法

检查参数格式是否合法

400

WKS.00010000

The platform type of the image is not supported.

不支持该镜像的平台类型

镜像的类型必须是windows或linux

400

WKS.00010013

Failed to query vm in openStack. Please check whether the openStack environment or openStack configuration is correct.

查询OpenStack上的计算机失败,请检查OpenStack环境或OpenStack配置是否正确

请联系管理员

400

WKS.00010037

The tenant not open service.

租户未开通服务

请开通服务后再重试

400

WKS.00010139

The desktop name already exists in the domain.

桌面名称在域中已经存在

更换桌面名称重试

400

WKS.0006

Failed to invoke VPC interface.

创建VPC网络失败,请单击重试或取消重新开户

重试或取消重新开户,无法解决请联系管理员处理

400

WKS.0418

The desktop does not exist.

桌面不存在

确认桌面Id是否正确

400

WKS.0426

The computer name suffix has reached the maximum value[{0}].Please check windows AD and specify computer name.

未指定计算机名称已经达到默认最大值

请指定桌面名称

400

WKS.0508

The value of offset cannot be smaller than 0.

offset的值小于0

offset的值不能小于0

400

WKS.0509

The value of limit must be greater than 0 and smaller than 1000.

limit必须大于0且小于1000

limit必须大于0且小于1000

400

WKS.0568

The resource does not exist or is a resource of another project.

resource_id不存在或者为其他租户的resource_id

确认resource_id是否正确

400

WKS.0569

The tag key does not exist.

标签key不存在

确认标签key参数是否正确

400

WKS.0631

The entered email address is different from the registered email address. Please enter the correct one.

输入的邮箱与对应用户的邮箱不一致,请检查邮箱是否正确

请检查邮箱是否正确

401

WKS.00010025

The project id in the request URL does not match the token.

project_id和IAM token不匹配

确认token和project_id是否匹配,重新获取token

401

WKS.5100

X-Auth-Token is invalid in the request header.

IAM token 无效

请重新获取IAM TOKEN后重试

403

WKS.00010024

No authority.

无API访问权限

请联系管理员

403

WKS.00010033

Project in xx is failed to call this interface.

项目在xx状态无法调用该接口

请联系管理员

403

WKS.0570

The token role does not have the permission to perform this operation.

Token的角色无权执行此操作

确认Token是否正确或联系管理员

404

WKS.00010031

The resource does not found. The resource type is {0} and resource id [{1}].

资源找不到

请重试或联系管理员

404

WKS.0010

No resources found in the system.

系统无资源

确认资源的Id是否正确

409

WKS.00010032

Operation conflict. The desktop current instance status is [{0}] and deny operation [{1}], resource id [{2}].

操作冲突

确认当前桌面是否有其他操作导致冲突,等其他操作结束后重试

409

WKS.00010100

Failed to start the desktop.

启动计算机失败

请重试或联系管理员

409

WKS.00010101

Failed to start some desktops.

启动/唤醒部分计算机失败

请重试或联系管理员

409

WKS.00010102

Failed to stop the desktop.

关闭计算机失败

请重试或联系管理员

409

WKS.00010103

Failed to stop some desktops.

停止部分计算机异常

请重试或联系管理员

409

WKS.00010104

Failed to reboot the desktop.

重启计算机失败

请重试或联系管理员

409

WKS.00010105

Failed to reboot some desktops.

重启部分计算机异常

请重试或联系管理员

409

WKS.00010107

Failed to start the desktop that is running. Please ensure that the desktop is stopped, and try again.

计算机当前的运行状态无法进行启动操作,请您确认计算机状态为已停止后再进行重试

请确认桌面状态为已停止

409

WKS.00010108

Failed to stop the desktop that is not running. Please ensure that the desktop is running, and try again.

计算机状态异常,停止失败

请确认桌面状态是运行中

409

WKS.0016

Cannot operate the desktop in maintenance mode or the desktop id is invalid.

桌面处于维护模式或者桌面信息有误,禁止操作

确认桌面是否处理维护模式

412

WKS.00010115

Only the desktop has been join windows AD can use rejoin domain function.

只有已经加入Windows AD域的计算机支持重新加域功能

确认该桌面是否已加域

412

WKS.00010116

Only Windows desktop now support to rejoin domain.

只有Windows计算机支持重新加域功能

确认该桌面是windows系统

500

WKS.00010001

Failed to invoke WKSManager interface.

调用WKSManager失败

请重试或联系管理员

500

WKS.00010003

Failed to invoke WKSDesktopsController interface.

调用WKSDesktopsController失败

请重试或联系管理员

500

WKS.00010010

Failed to call WKS ITA interface.

调用WKSITA接口失败

请重试或联系管理员

500

WKS.00010011

Failed to query vm attach info.

查询计算机关联信息失败

请联系管理员

500

WKS.00010020

Failed to apply for Workspace service when creating desktops, please contact on-call.

WKSManager开通服务失败

请联系管理员

500

WKS.00010028

Failed to invoke LiteAS interface, please check whether the AD server is normal.

访问LiteAs服务失败,请检查AD服务器是否正常

请联系管理员

500

WKS.00010029

Failed to invoke NAT interface.

调用NAT服务失败

请重试或联系管理员

500

WKS.00010030

Failed to invoke WKSCEngine interface.

调用WKSCEngine接口失败

请联系管理员

500

WKS.00010039

Failed to invoke VagController interface.

调用vagController服务错误

需结合日志

500

WKS.00010043

This migration is not complete.

迁移未完成

等待迁移完成

500

WKS.00010119

Failed to query domain information based on the FQDN. Please check whether the AD service is normal, and try again.

根据fqdn查询其netbios域名失败

请联系管理员

500

WKS.00010137

agentStepCodeInfo is null or empty.

调用sysprepstepcode信息为空

请联系管理员

500

WKS.00010200

A disk mounting task exists on the desktop. Please try again later.

该桌面存在挂载磁盘的任务,请稍后再试

待挂载磁盘任务结束后重试

500

WKS.00010201

Failed to query the list of disks mounted to the desktop. Please try again later.

查询桌面挂载的磁盘列表失败,请稍后再试

请稍后重试或联系管理员

500

WKS.00010202

Failed to query disk details. Please try again later.

查询磁盘详情失败,请稍后再试

请稍后重试或联系管理员

500

WKS.00010302

The desktop not set support snapshot.

该桌面未开启用户自助备份管理功能,请联系管理员确认

请联系管理员

500

WKS.00010320

Failed to query desktop group info.Please check the status of WKSDesktopsController and try again.

查询桌面组信息失败,请在告警监控中排查HDC组件是否正常,然后重试

请联系管理员处理

500

WKS.0002

Internal error. Please contact your system administrator.

内部错误,请联系管理员

请联系管理员处理

500

WKS.0003

Database error or parameter configuration error.

数据库异常或者参数配置错误

请联系管理员

500

WKS.0004

The internal request message is empty.

内部请求消息为空

检查是否有必填参数未填

500

WKS.0005

Failed to invoke ECS interface.

调用ECS接口失败

请联系管理员处理

500

WKS.0009

Failed to invoke the IAM interface.

用户信息鉴权失败,请单击重试或取消重新开户

请单击重试或取消重新开户

500

WKS.0014

Failed to invoke EVS interface.

调用EVS接口失败

请联系管理员处理

500

WKS.0018

Failed to invoke EIP interface, error message: {0}.

调用EIP接口失败

请联系管理员处理

500

WKS.0126

Failed to operate database.

操作数据库失败

请联系管理员处理

500

WKS.0221

Failed to invoke CBC interface.

调用CBC接口失败

请联系管理员处理

500

WKS.0224

Unpaid orders already exist, so this operation is not allowed.

已存在未支付订单,不允许再进行此操作

请检查未支付的订单,进行支付或取消操作,才可以继续下单

500

WKS.0923

The image does not exist.

镜像不存在

在华为云Console IMS服务确认镜像是否存在

400

WKS.0001

Invalid request parameter.

请求参数非法

请检查参数是否正确

400

WKS.0005

Failed to invoke the ECS interface.

调用ECS接口失败

请联系管理员

400

WKS.0006

Failed to create the VPC network. Click Retry or Cancel Service, and then Apply Now again.

调用VPC接口失败

请联系管理员

400

WKS.0008

Failed to invoke the SMN interface.

调用SMN接口失败

请联系管理员

400

WKS.0009

Failed to invoke the IAM interface.

调用IAM接口失败

请联系管理员

400

WKS.00170101

密码复杂度不够

密码复杂度不够

请重新修改密码提高复杂度

400

WKS.00170102

密码与历史密码相同

密码与历史密码相同

请重新定义密码以保证与历史的不同

400

WKS.00170103

密码中包含用户名

密码中包含用户名

修改使密码不包含用户名

400

WKS.0020

Failed to invoke query subnets interface.

调用查询子网列表失败

请联系管理员

400

WKS.0106

Insufficient quota.

配额不足

请检查配额

400

WKS.0163

Failed to export the XML file.

导出xml文件失败

检查具体错误,联系管理员

400

WKS.0164

Failed to import the XML file.

导入XML文件失败

检查文件,联系管理员

400

WKS.0165

Multiple policy groups with the same name exist in the file

文件中存在多个同名策略组

修改文件中策略组名

400

WKS.0300

Get customer product info fail.

获取客户套餐信息失败

请联系管理员

400

WKS.0301

Product package info error.

产品套餐信息不存在

请检查套餐信息

400

WKS.0401

The desktop cannot be modified because it is not started.

桌面状态异常

请检查桌面状态

400

WKS.0404

Failed to modify desktop attributes.

修改桌面属性失败

请联系管理员

400

WKS.0406

The desktop cannot be modified because it is being started, stopped, or restarted.

桌面正在开机、关机或者重启,不允许修改

请检查桌面状态

400

WKS.0503

Rest project id invalid.

projectID不存在或者为其他租户的projectID

请检查参数是否正确

400

WKS.0505

Invalid parameter action.

参数action非法

请联系管理员

400

WKS.0506

Request parameters cannot contain offset or limit.

不能包含参数offset或limit

请检查参数是否正确

400

WKS.0508

The value of offset cannot be smaller than 0.

offset的值小于0

请检查参数是否正确

400

WKS.0509

The value of limit must be greater than 0 and smaller than 1000.

limit必须大于0且小于1000

请检查参数是否正确

400

WKS.0560

The value of matches cannot be left empty.

参数matches的值不能为空

请检查参数是否正确

400

WKS.0563

The number of tag keys cannot be 0 or greater than 10.

标签的key数量不能为0或大于10

请检查参数是否正确

400

WKS.0564

Invalid tag.

标签非法

请检查参数是否正确

400

WKS.0565

Duplicate tag keys.

标签键重复

请检查参数是否正确

400

WKS.0566

A maximum of 10 tags can be added to each desktop.

每个资源最多创建10个标签

请检查参数是否正确

400

WKS.0568

The resource does not exist or is a resource of another project.

resource_id不存在或者为其他租户的resource_id

请检查参数是否正确

401

WKS.0570

The token role does not have the permission to perform this operation.

token无效

请重新登录

403

WKS.0011

This operation is not allowed because the service has not been enabled for the tenant.

该用户未开通服务

请检查服务开通状态

403

WKS.0402

The desktop is being deleted and cannot be modified.

桌面删除中,不允许修改

请检查桌面状态

403

WKS.0403

The desktop failed to be deleted and cannot be modified.

桌面删除失败,不允许修改

请检查桌面状态

403

WKS.0405

The desktop cannot be modified because it is not started.

桌面非开机状态,不允许修改

请检查桌面状态

403

WKS.0407

This operation cannot be performed because disks are being added.

桌面正在添加磁盘,不允许此操作

请检查桌面状态

404

WKS.0010

No resources in the system.

资源不存在

请检查请求是否正确

404

WKS.00170107

The enterprise ID is not exists.

查询的企业不存在

请检查企业ID是否正确

404

WKS.0569

The tag key does not exist.

标签key不存在

请检查参数是否正确

500

WKS.0002

Internal error.

系统内部发生错误

请联系管理员

500

WKS.0003

Operation database error.

操作数据库错误

请联系管理员

500

WKS.00170108

Reset user's password failed.

重置用户密码失败

请联系管理员

500

WKS.00170112

This migration is not complete.

迁移未完成

请等待迁移完成后操作

500

WKS.0208

Failed to apply the service environment preparation status. Click Retry or Cancel to re-register the user.

配置基础架构服务器失败

请联系管理员

400

WKS.0035

The enterprise ID has been used. Enter another ID.

开户时企业ID已被使用,请重新输入。

请更换企业ID

401

WKS.00000038

The REST service port to be accessed is invalid.

访问rest服务端口无效

请更换正确的服务端口

401

WKS.00000039

Failed to authenticate the IAM user, please contact your system administrator.

IAM用户鉴权失败,请联系系统管理员。

请联系系统管理员。

401

WKS.0570

The token role does not have the permission to perform this operation.

Token的角色无权执行此操作。

请联系系统管理员。

403

WKS.00000040

File is not exist.

文件不存在

请确认文件路径或文件名是否正确

403

WKS.0012

The user is not authorized.

无操作权限

请联系系统管理员。

500

WKS.00000001

Common query internal info failed.

查询内部数据失败

请联系系统管理员。

500

WKS.00000002

The tenant is not allowed to apply for services in the current state.

该租户状态不允许开通服务

该租户状态不允许开通服务

500

WKS.00000003

Failed to obtain database information. Click Cancel Service and Apply Now again.

开户任务获取任务信息失败

取消服务,再重新开通服务

500

WKS.00000004

Failed to obtain the management node IP address. Click Cancel Service and Apply Now again.

开户任务中生成管理节点IP失败

取消服务,再重新开通服务

500

WKS.00000005

Failed to obtain the system disk type. Click Cancel Service and Apply Now again.

开户任务中获取系统盘类型失败

取消服务,再重新开通服务

500

WKS.00000006

Failed to apply for service due to abnormal resources. Click Cancel Service and Apply Now again.

开户任务中获取管理节点的agent数量错误

取消服务,再重新开通服务

500

WKS.00000007

Failed to obtain the network segment information about the management node. Click Cancel Service, change the subnet network segment, and re-apply.

开户任务中获取管理节点的CIDR网段信息失败

取消服务,修改子网网段,重新开通服务。

500

WKS.00000008

Task query timed out. Click Retry or Cancel Service, and then Apply Now again.

任务查询超时,请单击重试或取消重新开户。

重试或取消服务,再开通服务。

500

WKS.00000009

Failed to create the vAG management node. Click Retry or Cancel Service, and then Apply Now again.

vAG创建任务执行失败

重试或取消服务,再开通服务。

500

WKS.00000010

There are ongoing tasks.

存在正在运行的任务

请等待任务停止后重试

500

WKS.00000012

Failed to obtain task information.

销户任务获取任务信息失败

请联系系统管理员。

500

WKS.00000013

Failed to obtain information about internal tokens. Click Retry or Cancel Service, and then Apply Now again.

内部获取Token信息失败

重试或取消服务,再开通服务。

500

WKS.00000014

Failed to clear tenant data.

清理租户数据信息步骤失败

请联系系统管理员。

500

WKS.00000015

Failed to invoke IMS interface.

调用IMS接口失败

请联系系统管理员。

500

WKS.00000016

Failed to invoke WKSITA interface.

调用WKSITA接口失败

请联系系统管理员。

500

WKS.00000017

Failed to delete the tenant information in WKSDesktopsController.

清理WKSDesktopsController中的租户信息失败

请联系系统管理员。

500

WKS.00000018

Failed to invoke ELB interface.

调用ELB接口失败

请联系系统管理员。

500

WKS.00000019

Failed to invoke VPCEP interface.

调用VPCEP接口失败

请联系系统管理员。

500

WKS.00000020

Failed to invoke EIP interface.

调用EIP接口失败

请联系系统管理员。

500

WKS.00000021

Failed to query agent information.

查询vAG信息失败

请联系系统管理员。

500

WKS.00000022

Failed to config agent.

配置域信息失败

请联系系统管理员。

500

WKS.00000023

Failed to install agent.

配置vAG失败

请联系系统管理员。

500

WKS.00000024

Failed to obtain the resource tenant token.

获取资源租户Token失败

请联系系统管理员。

500

WKS.00000025

The service status does not allow task retry.

当前服务状态无法执行任务重试

请等待开户成功或失败后重试

500

WKS.00000027

The domain type is invalid.

AD域为空

请确认已经配置好AD域

500

WKS.00000028

Internal task operation error (an internal error of task framework). Please check whether the task time is set to Never trigger.

任务操作的内部错误(来自于任务框架的内部异常),请排查您设置的任务时间是否永远不会触发

请检查任务时间是否设置为从不触发。

500

WKS.00000029

Failed to create the task because the interval is less than or equal to 0.

创建任务失败,时间间隔必须大于0

时间间隔必须大于0

500

WKS.00000030

Failed to invoke WKSDesktopsController interface.

访问WKSDesktopsController失败,请检查WKSDesktopsController服务是否正常

请联系系统管理员。

500

WKS.00000031

Failed to invoke WKSDesktopsManager interface.

访问WKSDesktopsManager失败,请检查WKSDesktopsManager服务是否正常

请联系系统管理员。

500

WKS.00000032

The third-party password data is not configured. The Enable switch cannot be turned on.

没有配置第三方密码数据,不能开启【是否启用】开关

请先配置第三方密码数据

500

WKS.00000033

The configuration item values are incorrect. Please check the input value and try again.

配置参数错误

请检查输入值,然后重试。

500

WKS.00000034

The Configuration Name already exists.

配置名称已存在

请更换不同的配置名称

500

WKS.00000035

The configuration is being called by another component. Ensure that it is not used and try again.

修改删除第三方单点登录认证配置失败

请确保未使用,然后重试。

500

WKS.00000036

The button 'Whether to Enable Third-party SSO' cannot be toggled on because no third-party SSO data is available.

没有配置第三方单点登录数据,不能开启【是否启用】开关

请配置第三方单点登录数据

500

WKS.00000037

The value can not contain the special characters: <>.

驱动路径不能包含“<>”

请输入不包含“<>”的驱动路径

500

WKS.00000041

Cache error or parameter configuration error.

Cache异常

请联系系统管理员。

500

WKS.00000042

Apollo error or parameter configuration error.

Apollo异常

请联系系统管理员。

500

WKS.00000043

Failed to invoke WKSOPS interface.

调用WKSOPS接口失败

请联系系统管理员。

500

WKS.00000061

Failed to connect to Windows AD. Check the following configurations:1. Whether the network connectivity between the LiteAS and Windows AD is normal.2. Whether the domain name, domain administrator account, and password are correct.3. Whether the time of the LiteAS is synchronized with that of Windows AD.

连接AD失败

检查以下配置:1。LiteAS与Windows AD之间的网络连接是否正常2.域名、域管理员帐号和密码是否正确3.LiteAS的时间是否与Windows AD同步。

500

WKS.00000062

Enter a standard auth URL, for example, https://cc.idp4.idsmanager.com/oauth/authorize.

Auth URL需为标准路径形式

例如,https://cc.idp4.idsmanager.com/oauth/授权。

500

WKS.00000063

The AD domain information already exists.

AD 域信息已存在

请联系系统管理员。

500

WKS.00000064

Enter a standard token URL, for example, https://cc.idp4.idsmanager.com/oauth/token.

Token URL需为标准路径形式

例如,https://cc.idp4.idsmanager.com/oauth/token。

500

WKS.00000065

Enter a standard redirect URL, for example, https://10.23.126.80:8080/servlet/AuthenServlet.

Rediret Url需为标准路径形式

例如,https://10.23.126.80:8080/servlet/AuthenServlet。

500

WKS.00000066

Invalid user information template. Use a template in the correct format.

用户信息模板应为json格式,请注意检查,或者参考联机帮助章节填写

请注意检查,或者参考联机帮助章节填写

500

WKS.00000067

Invalid screen unlocking template. Use a template in the correct format.

解锁模板应为json格式,请注意检查,或者参考联机帮助章节填写

请注意检查,或者参考联机帮助章节填写

500

WKS.00000068

The format of the parameters entered through the interface is invalid.

接口输入的参数格式不合法

请注意检查,或者参考联机帮助章节填写

500

WKS.00000069

Invalid user synchronization template. Use a template in the correct format.

用户同步模板格式不正确,请注意检查,或者参考联机帮助章节填写

请注意检查,或者参考联机帮助章节填写

500

WKS.0001

The format of the parameters entered through the interface is invalid. {0} is invalid.

接口输入的请求消息为空/接口输入的参数格式不合法

请输入正确的请求消息

500

WKS.0002

Internal error. Please contact your system administrator. {0}.

内部请求消息为空/内部参数为空/内部参数为空

请联系系统管理员

500

WKS.0003

Database error or parameter configuration error.

数据库异常或者参数配置错误

请联系系统管理员。

500

WKS.0005

Failed to invoke ECS interface.

调用ECS接口失败

请联系系统管理员。

500

WKS.0006

Failed to invoke VPC interface.

调用VPC接口失败

请联系系统管理员。

500

WKS.0009

Failed to authenticate user information.

用户信息鉴权失败

请联系系统管理员。

500

WKS.0010

No resources in the system. {0} is not found.

系统无资源

请联系系统管理员。

500

WKS.0011

This operation is not allowed because the service has not been enabled for the tenant.

租户未开通服务,不能执行该操作

请开通服务后重试

500

WKS.0014

Failed to invoke EVS interface.

调用EVS接口失败

请联系系统管理员。

500

WKS.0106

Insufficient quota.

配额不足

请联系系统管理员。

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