Playing Voice in Non-calling State
- Application scenario
An agent needs to play a recording.
- Prerequisites
The agent is not in a call.
- Implementation process
For details, see Recording Playback.
- Triggered event
- AgentState_Busy
- AgentOther_PhoneAlerting
- AgentOther_PhoneOffhook
- AgentMediaEvent_Play_Succ
- AgentMediaEvent_Play
Voice playback failure:
- AgentState_Busy
- AgentOther_PhoneAlerting
- AgentOther_PhoneOffhook
- AgentOther_PhoneRelease
- AgentState_Ready
- AgentMediaEvent_Play_Fail
- AgentMediaEvent_StopPlayDone
Voice playback pause
- AgentMediaEvent_PausePlayDone
Voice playback resumption:
- AgentMediaEvent_ResumePlayDone
Fast forwarding of voice playback
- AgentMediaEvent_JumpPlayDone
Fast rewinding of voice playback
- AgentMediaEvent_JumpPlayDone
Voice playback stopping or completion
- AgentOther_PhoneRelease
- AgentState_Ready
- AgentMediaEvent_StopPlayDone
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