Updated on 2024-03-05 GMT+08:00

Specifying Whether to Enable Automatic Answering

  • Application scenario

    This function is used to specify whether an agent must click the answer button of the agent service software to answer an incoming call after picking up the phone. If this function is enabled, the agent does not need to click the answer button.

    Figure 1 Incoming call flow - automatic answer
  • Prerequisites
    • The agent has signed in.
  • Implementation process

    Set whether to enable automatic answering to true for sign-in based on Signing In, or invoke the interface in Setting Automatic Answering to enable automatic answering.

  • Triggered event

    AgentState_Busy, indicating that the agent is presold.

    • When the agent who must pick up the phone to answer a call receives a call

      AgentOther_PhoneAlerting

    • When the agent picks up the phone

      AgentOther_PhoneOffhook

      AgentEvent_Auto_Answer

      AgentEvent_Customer_Alerting

      AgentEvent_Talking, indicating that the call is successfully connected.