Specifying Whether to Enable Automatic Answering
- Application scenario
This function is used to specify whether an agent must click the answer button of the agent service software to answer an incoming call after picking up the phone. If this function is enabled, the agent does not need to click the answer button.
Figure 1 Incoming call flow - automatic answer
- Prerequisites
- The agent has signed in.
- Implementation process
Set whether to enable automatic answering to true for sign-in based on Signing In, or invoke the interface in Setting Automatic Answering to enable automatic answering.
- Triggered event
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