Help Center/ Customer Engagement Center/ Agent Integration--CC-Gateway Development Guide/ Developing Applications for the First Time/ Response Message
Updated on 2024-03-05 GMT+08:00
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Response Message

The following response messages are returned if the agent has not logged in from any client:

----login ok
----resetSkill ok
----getAgentEvent ok:{"message":"","retcode":"0","event":{"content":null,"eventType":"AgentOther_InService","workNo":"291"}}
----getAgentEvent ok:{"message":"","retcode":"0","event":{"content":null,"eventType":"AgentState_Ready","workNo":"291"}}

The following response messages are returned if the agent has logged in from another client:

----has login
----forceLogin ok
----resetSkill ok
----getAgentEvent ok:{"message":"","retcode":"0","event":{"content":null,"eventType":"AgentOther_InService","workNo":"291"}}
----getAgentEvent ok:{"message":"","retcode":"0","event":{"content":null,"eventType":"AgentState_Ready","workNo":"291"}}