Introduction

The CC-Gateway provides REST-style web service interfaces for secondary development engineers to develop agent service functions (REST stands for Representational State Transfer). This document describes the web services provided based on the Representational State Transfer (REST) style. The interfaces provided in this document enable you to develop service capabilities such as audio and video call processing and text call processing for agents. In addition, you can apply for other development packages to integrate various call center businesses.

The CC-Gateway interface provides the following functions:

• Enables you to process calls and text chats more easily, which lowers your R&D cost.
• Allows you to use software on an agent to directly access interfaces.