Auto-Renewal Rules

Application Scope

Auto-renewal applies to yearly/monthly resources, but not to solution portfolio products.

For resources no longer available, you cannot enable or disable auto-renewal, or modify auto-renewal information. If auto-renewal has been enabled, the resources can still be automatically renewed. However, if you have chosen not to renew a resource after it expires, you cannot automatically renew it anymore.

The table below lists the cloud services which support auto-renewal.

Note: As for specifics, see the actual renewal page.

Payment Collection Sequence

Auto-renewals can be paid using your account balance (including cash balance and credit balance), cash coupons, bound credit card, and discounts. They are used in the following order of priority:

Discount (use one at a time) → Cash coupon (use one at a time) → Account balance (cash balance first and then credit balance) or bound credit card (when the account balance is not enough)

If multiple discounts and coupons can be applied, the system uses them in the sequence described above.

For example, the amount for an auto-renewal is $2,000 USD. The system can use commercial discount (10% off), coupon ($100 USD), account balance (including cash balance and credit balance, $1000 USD), and bound credit card to make the payment. Therefore, the actual amount due = 2000 x 0.9 (10% off discount) – 100 (coupon) = 1000 (account balance) + 700 (credit card) = $1700 USD.

Discount Usage Rule

The following rules apply only to valid discounts:

1. The system selects the best discount from the applicable discounts (commercial discount, partner authorized discount, and promotional discount). The promotional discount is used only in some scenarios.

   Restrictions: If a resource has a historical order (for example, new purchase order) and the promotional discount was used in the historical order, the system compares the promotional discount with the commercial discount, partner authorized discount, and promotional discount. The system selects the promotional discount if it is the best one.

   Example: A customer has a commercial discount (20% off), a partner authorized discount (10% off), and a promotional discount (30% off, which was used in a historical order). When the customer's relevant resource is automatically renewed on January 01, 2024, the promotional discount (30% off) is selected.

2. If there are multiple promotional discounts in historical orders for the resource, the promotional discount that takes effect most recently is preferred.

   A customer has a commercial discount (20% off) and a partner authorized discount (10% off). In historical orders, a promotional discount of 30% off (effective date: November 01, 2023) and a promotional discount of 25% off (effective date: December 01, 2023) were used. All promotional discounts are within the validity period. When the customer's relevant resource is automatically renewed on January 01, 2024, the system compares the promotional discount that took effect most recently (25% off), the commercial discount (20% off) and the partner authorized discount (10% off), and selects the optimal discount: the promotional discount (25% off).

3. If multiple promotional discounts in historical orders took effect at the same time, the promotional discount used most recently is preferred.

   Example: A customer has a commercial discount (20% off) and a partner authorized discount (10% off). In historical orders, a promotional discount of 30% off (effective date: January 01, 2023) and a promotional discount of 25% off (effective date: January 01, 2023) were used. When the customer's relevant resource was automatically renewed on January 01, 2024, the system compares the promotional discount of 25% off which was used for the most recently placed order with the commercial discount (20% off) and the partner authorized discount (10% off), and selects the optimal discount: the promotional discount (25% off).

4. If there is no difference to use the commercial discount, partner authorized discount, or promotional discount (used in a historical order), the commercial discount is used first, then the partner authorized discount, and finally the promotional discount.

Cash Coupon Usage Rule

The following rules apply only to valid cash coupons:

1. Huawei Cloud searches all valid cash coupons of the account.
   • If the balance of multiple valid cash coupons can cover the payment, Huawei Cloud deducts the amount to be paid from the coupon with the maximum balance for the renewal.
   • If the balance of any valid cash coupon cannot cover the payment, Huawei Cloud selects the one with the maximum balance and will automatically deduct the remaining amount from the account balance (including the credit balance and cash balance) or settled using the added credit cards.
2. If multiple cash coupons have the same balance, Huawei Cloud prefers the cash coupon that expires earliest.
3. After requesting the automatic payment for the renewal, Huawei Cloud locks the amount to be deducted from the selected cash coupon. After the payment is complete, the amount is deducted. If the payment fails or times out, the amount is unlocked.

Fee Deduction Time

If you do not set the auto-renewal deduction date, Huawei Cloud will initiate a payment request at 03:00 seven days before the resource expires by default. Once you set the fee deduction date, the system initiate a payment request at 03:00 on the specified date. Ensure that you have sufficient account balance or credits in your added credit card. For details about how to set the deduction date for auto-renewal, see Setting Deduction Date for Auto-Renewal.

If the first fee deduction for auto-renewal fails due to insufficient account balance or credit balance of your added card, the system then will attempt to charge fees at 03:00 every day before the resource expires. Once the fee deduction is successful, the resource is renewed.

If you enable auto-renewal for a resource on the expiration date and the resource will expire earlier than 03:00 (GMT+08:00) on that day, the auto-renewal may fail. To avoid this situation, the auto-renewal fee deduction can be triggered immediately in either of the following scenarios:

• You enable auto-renewal for a resource before 03:00 (GMT+08:00), and the resource will expire before 03:00 (GMT+08:00) on that day.
• You enable auto-renewal for a resource after 03:00 (GMT+08:00), and the resource will expire before 03:00 (GMT+08:00) the next day.

NOTE:

In the auto-renewal for a composite product (for example, ECS + image + EVS), Huawei Cloud charges only the products provided by itself. You need to contact the third-party service provider for the payment details of its products. After the auto-renewal is successful, you can view the renewal details on the My Orders page.

Auto-Renewal and Manual Renewal

When auto-renewal is enabled, you can still perform a manual renewal. If you pay a renewal manually before the day when you will be automatically charged for the auto-renewal, the system will re-calculate the next auto-renewal day based on the expiration day of the manual renewal.

Rules for Setting Auto-Renewal When Automatically Renewing a Cloud Service

• Auto-renewal period: same as the manual renewal duration.
• Number of auto-renewals: unlimited.

Example: You purchased an ECS, and selected auto-renewal when you manually renewed it. If you manually renew it for 8 months, the auto-renewal period is 8 months. If you manually renew it for 2 years, the auto-renewal period is 2 years.

Rules for Setting Auto-Renewal When Purchasing a Cloud Service

• Monthly: Your subscription will be automatically renewed each month.
• Yearly: Your subscription will be renewed each year.

Example: You purchased an ECS and enables auto-renewal for it. If the ECS subscription term is 8 months, it will be automatically renewed each month. If the ECS subscription term is 2 years, it will be automatically renewed each year.