Auto-Renewal Rules

Application Scope

Auto-renewal applies to yearly/monthly resources, but not to solution portfolio products.

For resources no longer available, you cannot enable or disable auto-renewal, or modify auto-renewal information. If auto-renewal has been enabled, the resources can still be automatically renewed. However, if you have chosen not to renew a resource after it expires, you cannot automatically renew it anymore.

Note: As for specifics, see the actual renewal page.

Payment Collection Sequence

Auto-renewals can be paid using your account balance (including cash balance and credit balance), cash coupons, bound credit card, and discounts. They are used in the following order of priority:

Discount (use one at a time) → Cash coupon (use one at a time) → Account balance (cash balance first and then credit balance) or bound credit card (when the account balance is not enough)

If multiple discounts and coupons can be applied, the system uses them in the sequence described above.

For example, the amount for an auto-renewal is $2,000 USD. The system can use commercial discount (10% off), coupon ($100 USD), account balance (including cash balance and credit balance, $1000 USD), and bound credit card to make the payment. Therefore, the actual amount due = 2000 x 0.9 (10% off discount) – 100 (coupon) = 1000 (account balance) + 700 (credit card) = $1700 USD.

Discount Usage Rule

The following rules apply only to valid discounts:

1. The system selects the best discount from the applicable discounts (commercial discount, discount set by partner, and promotional discount). The promotional discount is used only in some scenarios.
   

   Constraints on using promotional discounts: If a resource has a historical order (for example, new purchase order) and the promotional discount was used in the historical order, the system compares the promotional discount with the commercial discount, discount set by partner, and promotional discount. The system selects the promotional discount if it is the best one.

   • If there are multiple promotional discounts in historical orders for the resource, the latest effective promotional discount is preferred.
   • If multiple promotional discounts with the same effective time in historical orders, the promotional discount used most recently is preferred.

   Example: You are eligible for a commercial discount (20%) and a discount set by partner (10%). In historical orders, a promotional discount of 30% (effective date: December 01, 2023) and a promotional discount of 25% (effective date: December 01, 2023) were applied. When your resources were automatically renewed on January 01, 2024, the system compared the most recent promotional discount (25%), the commercial discount (20%), and the discount set by partner (10%), and selected the optimal discount: the promotional discount (25%).

2. If there is no difference to use the commercial discount, discount set by partner, or promotional discount (used in a historical order), the commercial discount is used first, then the discount set by partner, and finally the promotional discount.

Cash Coupon Usage Rule

The following rules apply only to valid cash coupons:

1. Huawei Cloud searches all valid cash coupons of the account.
   • If the balance of multiple valid cash coupons can cover the payment, Huawei Cloud deducts the amount to be paid from the coupon with the maximum balance for the renewal.
   • If the balance of any valid cash coupon cannot cover the payment, Huawei Cloud selects the one with the maximum balance and will automatically deduct the remaining amount from the account balance (including the credit balance and cash balance) or settled using the added credit cards.
2. If multiple cash coupons have the same balance, Huawei Cloud prefers the cash coupon that expires earliest.
3. After requesting the automatic payment for the renewal, Huawei Cloud locks the amount to be deducted from the selected cash coupon. After the payment is complete, the amount is deducted. If the payment fails or times out, the amount is unlocked.

Fee Deduction Time

• If you do not set the auto-renewal deduction date, Huawei Cloud will initiate a payment request at 03:00:00 (GMT+08:00) seven days before the resource expires by default. Once you set the fee deduction date, the system will initiate a payment request at 03:00:00 (GMT+08:00) on the specified date. Make sure you have sufficient account balance or credits in your added credit card. For details, see Setting an Auto-Renewal Fee Deduction Date.
• If the fee deduction for an auto renewal fails due to insufficient account balance or credits of your added credit card, the system will attempt to deduct fees at 03:00:00 (GMT+08:00) every day before the resource expires. Once the fee deduction is successful, the resource is renewed.
• If you enable auto-renewal for a resource about to expire and the resource will expire earlier than 03:00:00 (GMT+08:00) on the expiration date, the auto-renewal may fail. To avoid this situation, the auto-renewal fee is now deducted immediately after you enable auto-renewal.

In the auto-renewal for a composite product (for example, ECS + image + EVS), Huawei Cloud charges only the products provided by itself. You need to contact the third-party service provider for the payment details of its products. After the auto-renewal is successful, you can view the renewal details on the My Orders page.

Auto-Renewal and Manual Renewal

When auto-renewal is enabled, you can still perform a manual renewal. If you pay a renewal manually before the day when you will be automatically charged for the auto-renewal, the system will re-calculate the next auto-renewal day based on the expiration day of the manual renewal.

Rules for Setting Auto-Renewal When Automatically Renewing a Cloud Service

• Auto-renewal period: same as the manual renewal duration.
• Number of auto-renewals: unlimited.

Example: You purchased an ECS, and enabled auto-renewal when you manually renewed it. If you manually renew it for 8 months, the auto-renewal period is 8 months. If you manually renew it for 2 years, the auto-renewal period is 2 years.

Rules for Setting Auto-Renewal When Purchasing a Cloud Service

• Monthly: Your subscription will be automatically renewed each month.
• Yearly: Your subscription will be renewed each year.

Example: You purchase an ECS and enable auto-renewal for it. If the ECS subscription term is 8 months, it will be automatically renewed each month. If the ECS subscription term is 2 years, it will be automatically renewed each year.