Help Center/ Web Application Firewall/ FAQs/ Protection Rules/ Why Does the Page Fail to Be Refreshed After WTP Is Enabled?
Updated on 2025-10-21 GMT+08:00

Why Does the Page Fail to Be Refreshed After WTP Is Enabled?

Web Tamper Protection (WTP) supports only caching of static web pages. Perform the following steps to fix this issue:

  1. Log in to the WAF console.
  2. Click in the upper left corner and select a region or project.
  3. (Optional) If you have enabled the enterprise project function, in the upper part of the navigation pane on the left, select your enterprise project from the Filter by enterprise project drop-down list. Then, WAF will display the related security data in the enterprise project on the page.
  4. In the navigation pane on the left, click Policies.
  5. Click the name of the target policy to go to the protection rule configuration page.

    Before configuring protection rules, ensure that the target protection policy has been applied to a domain name. A protection policy can be applied to multiple protected domain names, but a protected domain name can have only one protection policy.

  6. Click the Web Tamper Protection configuration area and check whether this function is enabled.

    • If this function is enabled (), go to Step 7.
    • If this function is disabled (), click to enable the function. Refresh the page several minutes later.

  7. On the displayed page, check whether the domain name and path are correct.

    • If they are correct, go to Step 8.
    • If they are incorrect, click Delete in the Operation column to delete the rule. Then, click Add Rule above the rule list and configure another rule. For details, see Configuring a Web Tamper Protection Rule.

      After the rule is added successfully, refresh the page several minutes later. Then, access the page again.

  8. In the row containing the web tamper protection rule, click Update Cache in the Operation column.

    If the content of a protected page is modified, you must update the cache. Otherwise, WAF always returns the most recently cached content.

    After updating the cache, refresh the page and access the page again. If the page is still not updated, contact technical support.