Why Can't I Upload Media Files?

The possible causes are as follows:

You have not subscribed to the VOD service in the region, or the VOD service is not available in the region.
If you use APIs or SDKs to upload media files, the upload may fail. You are advised to check whether you have subscribed to the VOD service in the region and whether VOD can be used properly on the console.
The format of the media file to be uploaded does not meet the requirements.
You need to check whether the format of the media file to be uploaded meets the upload requirements of the VOD service. For details about the supported media file formats and encoding formats, see What Media File Formats Does VOD Support?.
The account is in arrears.
Log in to the Billing Center to top up your account. Then log in to the VOD console to upload the media file again.

Parent topic: Upload

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