Viewing To-Be-Inspected Records

Prerequisites

The inspected agent has contact records.

Procedure

1. Sign in to the AICC as a tenant administrator and view to-do inspection tasks in the My To Do area on the home page.
   Figure 1 Home Page
   

2. Click the name of a quality inspection task. The To-Be-Inspected Record Query page is displayed.
   Figure 2 To-Be-Inspected Record Query page
   

3. Click Obtain To-Be-Inspected Record and select contact records.
   Figure 3 Select Contact Record page
   

4. Click OK to obtain to-be-inspected records.
5. Click Start Inspection to inspect a record.