Processing Manual Post-Event Inspections

After an agent completes a call, an inspector can check the call content, inspect the agent, and process violations.

• Executing Inspection Tasks
  An inspector can access an inspection task and inspect the calls of agents.
• Viewing Inspection Results
  An inspector can view inspection results.
• Handling Review Applications
  If an agent disagrees with an inspection result, the agent can apply for a review. An inspector with the permission can handle the review application.