Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Co-browsing

Updated on 2025-11-07 GMT+08:00

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Co-browsing

Creating Co-browsing Rules
A tenant administrator can configure rules. When a customer shares a page with an agent during co-browsing, some sensitive information on the customer page is shielded based on the configured co-browsing rules to protect customer information.
Viewing Co-browsing Session Records
An agent can view operation records related to co-browsing, including the room number, agent number, calling party information, start time, and end time.

Parent topic: Tenant Administrator Guide

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