Agent Work Statistics

Prerequisites

Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Outbound Call > Agent Work.
   Figure 1 Agent Work page
   

2. Select a start time, an end time, and an outbound call task or business account whose statistics are to be collected.
   

   1. The time span must be less than or equal to seven days.
   2. Select at least one outbound call task or business account.

3. If the query is successful, click Export . The message "The exported data contains personal information. Exercise caution when performing this operation" is displayed, as shown in Figure 2. After you click OK, the message "An export task has been created. Are you sure you want to view the export list?" is displayed.
   Figure 2 Exporting a data package
   
   

   The exported data contains personal data. Exercise caution when processing the exported data to prevent personal data leakage and abuse.

4. Click to download the exported compressed file.
   Figure 3 Export Result page