Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Making Intelligent Outbound Calls/ Managing Outbound Call Task Reports/ Outbound Call Task Report
Updated on 2025-11-07 GMT+08:00
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Outbound Call Task Report

You can view indicators such as Number Of Called Out Customers, Number Of Successful Outbound Customers, and Number Of Failed Outbound Customers on the Task Report page.

Prerequisites

Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Outbound Call > Task Report.

    Figure 1 Task Report
    • Report type: Select Daily report, Weekly report, or Monthly report.
    • Report time: Set the time range for report data query.
      • Daily report: Set the start date and end date. The end date cannot be earlier than the start date. The time range cannot exceed 31 days. The end date must be earlier than the current date.
      • Weekly report: The start year and end year can be the current year or the previous year. The time range cannot exceed 12 weeks. The maximum end week is the week of the current date.
      • Monthly report: The start year and end year can be the current year or the previous year. The time range cannot exceed six months. The maximum end month is the month of the current date.
    • Outbound Call Task: Select a manual, predicted, preempted, previewed, or fixed outbound call task that is not in the draft state.

  2. You can switch to the Chart page to view the monitoring indicators and trend of outbound call tasks. Click on the right and select indicators as required.

    Figure 2 Summary of outbound call tasks