Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ Configuring the Telegram Channel

Updated on 2025-11-07 GMT+08:00

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Configuring the Telegram Channel

Configuring Telegram Information
This section describes Telegram-related configurations and applications to enable Telegram customers to chat with AICC agents online. If some pages or configurations on Telegram are different from those described in this section, the pages or configurations on Telegram prevail.
Configuring AICC Information
A tenant administrator can configure the Telegram channel for customers to access.

Parent topic: Configuring Multimedia Channels

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