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Updated on 2025-05-22 GMT+08:00
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RES07-03 Sending Notifications When Exceptions Are Detected

If exceptions are detected during application system monitoring, real-time notifications and alarms need to be sent to related personnel and systems for prompt actions.

  • Risk level

    Medium

  • Key strategies
    • Use real-time and quick message notifications to ensure that related personnel can receive messages in a timely manner.
    • Message receivers must include O&M personnel so that faults can be rectified in a timely manner.
    • O&M personnel need to have backups to avoid individual faults.

    Simple Message Notification (SMN) can send notifications to users by SMS or email. Services such as Cloud Eye, AOM, CTS, APM, and LTS have been interconnected with SMN. If a threshold rule is changed, message receivers will be notified by email or SMS so that they can detect and handle exceptions in a timely manner.

  • Related cloud services and tools
    • SMN
    • Cloud Operations Center (COC): supports personnel management, shift management, and notification management. Notifications can be automatically sent to related personnel based on notification rules.
Parent topic: RES07 Monitoring Alarms