ALM-12075 PMS Resource Is Abnormal

Alarm Description

HA checks the pms resources of Manager every 55 seconds. This alarm is generated when HA detects that the pms resources are abnormal for three consecutive times.

This alarm is cleared when the PMS resource is normal.

Resource Type of PMS is Single-active. Active/standby will be triggered upon resource exceptions. When this alarm is generated, the active/standby switchover is complete and new PMS resources have been enabled on the new active FusionInsight Manager. In this case, this alarm is cleared. This alarm is used to notify users of the cause of the active/standby switchover.

Alarm Attributes

Alarm Parameters

Impact on the System

• The alarm persists for a long time, causing frequent active/standby switchovers of FusionInsight Manager. As a result, users cannot log in to FusionInsight Manager and perform O&M operations.

• The PMS process repeatedly restarts. As a result, monitoring data collection fails during the alarm reporting period. In severe cases, monitoring data may be lost during the alarm reporting period.

Possible Causes

The PMS process is abnormal.

Handling Procedure

Check whether the PMS process is abnormal.

1. In the alarm list on FusionInsight Manager, locate the row that contains the alarm, and view the name of the host for which the alarm is generated.
2. Log in to the host for which the alarm is generated as user root.
3. Run the su -omm command and then the sh ${BIGDATA_HOME}/om-server/OMS/workspace0/ha/module/hacom/script/status_ha.sh command to check whether the status of the PMS resources managed by the HA is normal. In the single-node system, the PMS resource is in the normal state. In the dual-node system, the PMS resource is in the normal state on the active node and in the stopped state on the standby node.
   • If it is, go to 6.
   • If it is not, go to 4.

4. Run the vi ${BIGDATA_LOG_HOME}/omm/oms/pms/pms.log and vi ${BIGDATA_LOG_HOME}/omm/oms/pms/scriptlog/pms_ha.log commands to view the PMS resource logs, check whether the keyword ERROR exists. Analyze the logs to locate and rectify the fault.
5. Five minutes later, check whether this alarm is cleared.
   • If it is, no further action is required.
   • If it is not, go to 6.

Collect fault information.

6. On FusionInsight Manager, choose O&M> Log > Download.
7. Select Controller and OmmServer for Service and click OK.
8. Click in the upper right corner. In the displayed dialog box, set Start Date and End Date to 1 hour before and after the alarm generation time respectively and click OK. Then, click Download.
9. Contact the O&M engineers and send the collected log information.

Alarm Clearance

This alarm will be automatically cleared after the fault is rectified.

Related Information

None.