Error Codes and Solutions for MgC Agent
Error Codes and Solutions for MgC Agent (Formerly Edge)
Error Code |
Description |
Solution |
---|---|---|
agent_collector_server_netstat_process.0000 |
Current OS not supported. |
Install the MgC Agent on the Windows server and run the collector again. |
agent_collector_server_netstat_process.0001 |
Required parameters are missing or the parameter format is invalid. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
agent_collector_server_netstat_process.0002 |
Remote access to server failed. The server is stopped, the network is disconnected, or the protocols mismatch. |
Ensure that the server is started and the related protocols and ports are enabled. Then try again. |
agent_collector_server_netstat_process.0003 |
Remote access to server failed. Invalid credential. |
Check whether the credential is valid. If no, correct it and try again. |
agent_collector_server_netstat_process.0004 |
Failed to configure or create shared folder on the Windows server. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
agent_collector_server_netstat_process.0005 |
Failed to read CSV file with collected process and network details. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
agent_collector_server_netstat_process.0006 |
No results were displayed after the process collection command was executed on the Windows server. Check whether the wmic command is available on the server. |
Start wmic on the server and try again. |
agent_collector_server_netstat_process.0007 |
Collection process exception. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
agent_collector_server_netstat_process.0008 |
The account is locked. Try again later. |
Try again later or manually unlock the account and retry. |
agent_collector_server_netstat_process.0009 |
Failed to establish a DCOM connection with the remote node using the IP address. |
Replace the IP address with the private IP address of the node and try again. |
app-discovery-process-netstat-win.0007 |
Collection failed on all servers due to different reasons. |
Review the logs to identify and resolve the faults. The possible causes are various, for example, the specified servers were shut down or unreachable, or the provided credentials were incorrect. |
app-discovery-process-netstat.0003 |
The value of duration is smaller than that of interval. |
Set interval to a value smaller than duration. |
app-discovery-process-netstat.0004 |
interval is longer than 30 minutes. |
Set duration to less than 30 minutes. |
app-discovery-process-netstat.0007 |
No node could be connected. |
Review the logs to identify and resolve the faults. The possible causes are various, for example, the specified servers were shut down or unreachable, or the provided credentials were incorrect. |
app-discovery-process-netstat.0009 |
Invalid credential. |
The credential type is not met or the credential is invalid. Check the credential. |
EDGE.00250063 |
An exception occurred when the script was executed. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250060 |
Failed to execute script command. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250062 |
Status file not found. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250028 |
Failed to read status file. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250064 |
Empty status file. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250029 |
Task execution timed out. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250055 |
Failed to update retry status for task. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250042 |
Failed to query the collection task entity. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250043 |
DiscoveryItem or dataSourceConfig is empty. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250034 |
Decryption configuration error. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250035 |
Failed to convert configString to configMap. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250036 |
Blank configuration item. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250026 |
The collector has not been installed. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250032 |
Collector parameters were incorrect. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250061 |
Incorrect collector settings. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250059 |
"datasourceId" mismatch between command and task. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250056 |
Data source statuses not met. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250057 |
No resource types specified for collector. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250058 |
Resource IP addresses are empty. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250065 |
Remote status check failed. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250066 |
Invalid resource type. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250067 |
Create CSV file failed. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00250068 |
Data collected by the collector cannot be downloaded currently. |
Try again or refresh the page. If the fault persists, contact technical support or submit a service ticket. |
Error Codes and Solutions for MgC Agent (Windows)
Error Code |
Description |
Solution |
---|---|---|
EDGE.00000001 |
Unknown error. |
There are many possible causes for this error, for example, the network could be abnormal. Try this workflow step again. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00260001 |
Source IP address unreachable. |
Check whether the access IP address is correct. |
EDGE.00260002 |
Source WinRM unreachable. |
The default WinRM ports are 5985 for HTTP and 5986 for HTTPS. Perform the following steps to check the WinRM status, listening port, and protocol on the source server:
|
EDGE.00260003 |
Invalid source credential. |
Check whether the credential provided to the MgC Agent (formerly Edge) is correct. |
EDGE.00260004 |
Insufficient credential permissions. |
Check whether the account is in the administrator user group. |
EDGE.00260005 |
Access source WinRM failed. |
Check whether the firewall on the source server is disabled. |
EDGE.00260006 |
Necessary components not found at source. |
Check whether .NET Framework, WMI, and COM on the source server are damaged. |
EDGE.00260007 |
Edge does not trust source server. |
Run the following command on the server where the MgC Agent (formerly Edge) is installed to trust the source server:
set-item wsman:localhost\\client\\trustedhosts -value * |
Error Codes and Solutions for MgC Agent (Linux)
Error Code |
Description |
Solution |
---|---|---|
EDGE.00261001 |
Source IP address unreachable. |
Check whether the access IP address is correct. |
EDGE.00261002 |
Source port unreachable. |
Check whether the source port can be reached using telnet. |
EDGE.00261003 |
SSH connection to source server failed. |
Rectify the fault based on the error message. If the fault persists, contact technical support or submit a service ticket. |
EDGE.00261004 |
Invalid source credential. |
Check whether the credential provided to the MgC Agent (formerly Edge) is correct. |
EDGE.00261005 |
Source SFTP unavailable. |
Check whether the MgC Agent (formerly Edge) server can access SFTP on the source server. |
EDGE.00261006 |
Source account directory not found. |
Check whether the source account directory exists. |
EDGE.00261007 |
tty for running sudo is not disabled. |
Comment out the following default values in the source configuration file: requiretty in the user!/etc/ssh/sshd_config file or Defaults requiretty in the /etc/sudoers file |
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