Querying and Exporting Orders

Updated on 2025-03-03 GMT+08:00

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You can view transaction details of products and export the transaction details of yearly/monthly and one-time billed products.

Go to the Seller Console.
In the navigation pane, choose Orders > Order List.
Set search criteria (order No., customer full name, username, product name, creation time, and order status) and click the search icon.

Transaction records to be viewed are displayed.
Click Details in the Operation column to view details about a transaction, including the product, order, and customer information.
Click Export to export the Excel file of the transaction record. Then download the exported file on the Export History page.

Figure 1 Exporting order details

Figure 2 Downloading the exported file

Order Status	Description
Processing	Resources in an order are not successfully provisioned or services in the order are not delivered after successful payment. Orders in this state include orders that fail to be placed due to response failures of SaaS interfaces, orders of licenses and professional services that are still under service supervision, and orders of SaaS products that involve service supervision.
Canceled	An unpaid order is automatically canceled by the system or is canceled by the customer.
Completed	The entire process of an order, covering subscription, upgrade (change), renewal, and unsubscription, is complete.
Pending payment	A placed order has not been paid.

Parent topic: Product Transaction

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