Help Center/ SparkRTC/ FAQs/ Troubleshooting/ What Do I Do If a Black Screen Occurs During Video Playback?

Updated on 2022-10-10 GMT+08:00

View PDF

What Do I Do If a Black Screen Occurs During Video Playback?

A black screen may occur on:

The possible causes are as follows:

The local network is in poor condition or interrupted.
If the network of one user is faulty, the video of this user cannot be displayed.
The user disables the video.

If the problem persists, submit a service ticket for Huawei Cloud IT support.

Parent topic: Troubleshooting

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.