Help Center/ Global SIM Link/ Service Overview/ SLA Indicators

Updated on 2024-05-17 GMT+08:00

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SLA Indicators

Indicator	Value
IoT SIM card delivery	10 working days
Renewal order processing	3 working days (renewal must be performed before the 20th day of each month)
Fixed information configuration for China Telecom	5 working days
Fixed information configuration for China Unicom	7 working days
Fixed information configuration for China Mobile	6 weeks
China Mobile SIM unbinding	3 working days
China Telecom SIM unbinding (upper limit reached)	3 working days
Forward data pool creating	5 working days
Batch transfer	5 working days

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