Why Cannot the Installation Script Be Downloaded When I Try to Install UniAgent on a Cloud Server?

Symptom

During UniAgent installation on a cloud server, the installation script cannot be downloaded. Message "Cloud not resolve host: aom-uniagent-xxxxxxxxxxxxxxxxxxxxxxxxxxxx" is displayed.

Figure 1 Error information

Possible Cause

The host cannot resolve the Object Storage Service (OBS) domain name.

Solution

Add Domain Name Service (DNS) server addresses for the ECS running Linux and then add a security group.

You can add DNS server addresses for the ECS by running commands or through the management console.

• To add DNS server addresses by running commands, perform the following steps:
  1. Log in to the ECS as user root.
  2. Run the vi /etc/resolv.conf command to open the file.
  3. Add nameserver xx.xx.xx to the file.

     xx.xx.xx indicates private DNS server addresses.

  4. Enter :wq and press Enter to save the settings and exit.
• To add DNS server addresses for the ECS through the management console, perform the following steps:
  1. In the upper left corner of the management console, select a target region and project.
  2. Click Service List in the upper left corner. Under Compute, select Elastic Cloud Server.
  3. In the ECS list, click the ECS name to go to the ECS details page.
  4. In the Summary tab page, click the VPC name.

     The Virtual Private Cloud page is displayed.

  5. In the VPC list, locate the target VPC and click its name.
  6. In the Networking Components area, click the number following Subnets.

     The Subnets page is displayed.

  7. In the subnet list, locate the target subnet and click its name.
  8. In the Gateway and DNS Information area, click following DNS Server Address.
     

     Set the DNS server address to the value of nameserver in 3.

  9. Click OK.
     

     The new DNS server address takes effect after the ECS is restarted.

• To add a security group through the management console, perform the following steps:
  1. In the upper left corner of the management console, select a target region and project.
  2. Click Service List in the upper left corner. Under Compute, select Elastic Cloud Server.
  3. In the ECS list, click the ECS name to go to the ECS details page.
  4. On the Security Groups tab page, click a security group name. The security group details page is displayed.
  5. Go to the Outbound Rules tab page and then click Add Rule.
     Add a rule by referring to Table 1.

     Table 1 Parameters for adding a security group rule

     Priority	Action	Type	Protocol & Port		Destination	Description
     1	Allow	IPv4	TCP	80	100.125.0.0/16	Used to download the UniAgent installation package from the OBS bucket to the ECS and obtain the metadata and authentication information of the ECS.
     1	Allow	IPv4	TCP and UDP	53	100.125.0.0/16	Used by DNS to resolve domain names, for example, resolve the OBS domain name when you download the UniAgent installation package, and resolve the UniAgent address.
     1	Allow	IPv4	TCP	443	100.125.0.0/16	Used to collect monitoring data and report them to AOM.