Help Center/ Server Migration Service/ User Guide (Kuala Lumpur Region)/ FAQs/ Agent Installation and Startup/ Why Does the Agent Not Start the First Time I Launch It?

Updated on 2024-03-15 GMT+08:00

View PDF

Why Does the Agent Not Start the First Time I Launch It?

Due to the permission structure on some Windows machines, the Agent cannot be started the first time you launch it. If this happens:

Right-click the Start menu.
Click Run and enter cmd.
Enter cd C:\SMS-Agent-Py2 to switch to the Agent installation directory. Run SMSAgentDeploy.exe, as shown in Figure 1.
Figure 1 Starting SMSAgentDeploy.exe

You must have a valid AK/SK pair.
If message "[401:{"error_msg": " Incorrect IAM authentication in formation: xxx xxx not exist","error_code":"APIGW.0301","request_id":"xxx"} "]" is displayed during the execution, check whether the entered AK and SK are correct.

Parent topic: Agent Installation and Startup

Previous topic: How Do I Resolve Error "The application cannot be started due to incorrect parallel configuration" When I Start the Agent?

Next topic: Why Does the Windows Agent Executable Not Run When I Double-Click It?

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.