Help Center/ Cloud Bastion Host/ User Guide (Kuala Lumpur Region)/ FAQs/ Troubleshooting/ CBH Managed Resource Login Failures/ Why Does the Session Page Fail to Load When I Log In to the Managed Host Using a Web Browser?
Updated on 2024-06-12 GMT+08:00
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Why Does the Session Page Fail to Load When I Log In to the Managed Host Using a Web Browser?

Symptoms

When a user attempts to log in to a managed resource in CBH, the O&M session page fails to load.

Possible Causes

The browser blocks the request or the system SSL certificate has expired.

Removing the Browser Blocking Restrictions

  1. Check whether the browser is a recommended one.
    Table 1 Recommended browsers

    Browser

    Version

    Edge

    44 or later

    Google Chrome

    52.0 or later

    Safari

    10 or later

    Mozilla Firefox

    50.0 or later
  2. Open the browser, view the messages in the upper right corner of the address bar, and check whether the page is blocked by the browser.
  3. Disable the pop-up window blocking.
    • Use Google Chrome browser as an example. In the Windows OS, select Edit Popup Blocker Options and deselect Block Pop-up windows to log in to the resource.
    • In the macOS, set the preference of the Safari browser. Choose Websites > Pop-up Windows. Select Allow to allow pop-up windows.
      Figure 1 Restrictions on Safari

Updating the System SSL Certificate

A CBH system is configured with a secure self-issued certificate by default. There are restrictions on the authentication protection scope and time limit of the self-issued certificate. To better protect your CBH system, you can replace the self-issued certificate with your own SSL certificate. However, if the self-issued certificate expires or fails to pass the security scanning, update it to ensure the CBH system security.