Help Center/ MaaS/ FAQs/ What Should I Do If the Subscription Status is Frozen When I Use a Built-in Service?
Updated on 2026-04-13 GMT+08:00
What Should I Do If the Subscription Status is Frozen When I Use a Built-in Service?
You can hover the pointer over Frozen to view details.
- If message "Resources are frozen due to an overdue balance. You can continue after recharging your account." is displayed, the frozen resources are unavailable, and the models that have not been enabled cannot be enabled. You can unfreeze the resources by recharging your account. The frozen resource instances will be restored for use, and models that have not been subscribed to will support subscription. For details, see Top-Up and Payment.
- If the message "Resources are frozen. To unfreeze, submit a ticket." is displayed, submit a service ticket.
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