Help Center/ KooDrive/ FAQs/ KooDrive User Group and Member Management/ Why "User account already exists." Is Displayed?
Updated on 2025-09-24 GMT+08:00
View PDF
Share

Why "User account already exists." Is Displayed?

Symptom

When an administrator creates a user, the message "User account already exists." is displayed, but this user is not found in the organization member list.

Figure 1 Organization member already exists

Troubleshooting Process

Possible causes:

  • This user has already been added by another administrator.
  • This user account has already been registered in other Huawei services.

Perform the following steps:

  1. Check whether this user has already been added by another administrator.
    • If yes, refresh the member list and check whether this user is in the list.
    • If this user is not found, go to the next step.

  2. Check whether this user account has already been registered in other Huawei services.

    • Ask the owner of the email address whether an account has been created in other Huawei services.
    • If yes, add an identifier (for example, account name 1) to the first part of the account to create another account.
  3. Contact technical support.
    • If the problem persists, contact technical support.