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- What's New
- Product Bulletin
- Service Overview
- Getting Started
-
User Guide
- Edge Computing with IEF
- Service Instances
-
User Guide (Professional)
- Node Management
-
End Device Management
- End Devices and Device Twins
- Device Templates
- End Devices
- Binding an End Device to an Edge Node
- Device Twin Working Principles
- Migrating Device Data to the Cloud
- Performing Security Authentication Using Certificate
-
MQTT Topics
- Device Twin Update
- Device Twin Delta
- Device Member Update
- Device Property Update
- Device Member Acquisition
- Device Member Acquisition Result
- Device Twin Acquisition
- Device Twin Acquisition Result
- Device Twin Modification
- Device Twin Modification Result
- Encryption Data Request
- Encryption Data Acquisition
- Alarm Reporting
- Alarm Clearance
- Custom Topics
- Containerized Application Management
- Edge-Cloud Messages
- Batch Management
- Auditing
- Permissions Management
-
User Guide (Platinum)
- Node Management
-
End Device Management
- End Devices and Device Twins
- Device Templates
- End Devices
- Binding an End Device to an Edge Node
- Device Twin Working Principles
- Migrating Device Data to the Cloud
- Performing Security Authentication Using Certificate
-
MQTT Topics
- Device Twin Update
- Device Twin Delta
- Device Member Update
- Device Property Update
- Device Member Acquisition
- Device Member Acquisition Result
- Device Twin Acquisition
- Device Twin Acquisition Result
- Device Twin Modification
- Device Twin Modification Result
- Encryption Data Request
- Encryption Data Acquisition
- Alarm Reporting
- Alarm Clearance
- Custom Topics
- Containerized Application Management
- Application Mesh
- Edge-Cloud Messages
- Batch Management
- Auditing
- Permissions Management
- Best Practices
-
API Reference
- Before You Start
- API Overview
- Calling APIs
-
API
-
Edge Node Management
- Registering an Edge Node
- Updating an Edge Node
- Querying Details About an Edge Node
- Querying a List of Edge Nodes
- Deleting an Edge Node
- Starting or Stopping an Edge Node
- Updating End Devices for an Edge Node
- Querying Node Certificates
- Creating a Node Certificate
- Deleting a Node Certificate
- Performing an Edge Node Upgrade Check
- Upgrading Edge Nodes
- End Device Management
- End Device Template Management
-
Application Template Management
- Creating an Application Template
- Updating an Application Template
- Querying Details About an Application Template
- Querying a List of Application Templates
- Deleting an Application Template
- Creating an Application Template Version
- Updating an Application Template Version
- Querying Details About an Application Template Version
- Querying a List of Application Template Versions
- Deleting an Application Version
- Deployment Management
- Tag Management
- ConfigMap Management
- Secret Management
- Endpoint Management
- Rule Management
- System Subscription Event Management
- Batch Node Management
- Batch Job Management
- Quota Management
- Service Management
-
Edge Node Management
- Data Structure
- Permissions Policies and Supported Actions
- Appendix
- Change History
- SDK Reference
-
FAQs
-
Edge Node FAQs
- What Do I Do If an Edge Node Is Faulty?
- What Are the Fault Scenarios of Edge Nodes?
- What Do I Do If Edge Node Management Fails?
- How Do I Obtain the Latest Device Properties After Device Properties Are Updated?
- What Operations Can I Perform After a Device Is Associated with a Node?
- Does an Edge Node Support Multiple GPUs?
- Can I Change the GPU on a Running Edge Node?
- How Is Edge Environment Security Protected?
- Why Cannot I View Monitoring Data on an Edge Node?
- How Can I Restore a Deleted Edge Node?
- What Is the Impact of IP Address Changing on an Edge Node?
- What Do I Do If the NTP Configuration Cannot Be Modified?
- How Do I Synchronize Time with the NTP Server?
- How Do I Obtain the IP Addresses of IEF Cloud Services?
- What Do I Do If the Edge Node Space Is Insufficient?
- How Do I Set Docker Cgroup Driver After Installing Docker on an Edge Node?
-
Edge Application FAQs
- What Do I Do If an Application Fails to Be Delivered to an Edge Node?
- What Do I Do If a Containerized Application Fails to Be Started on an Edge Node?
- What Do I Do If a Containerized Application Fails to Be Upgraded?
- What Do I Do If a Container Image Fails to Be Pulled?
- Why Cannot I View Application Logs and System Logs?
- How Do Applications Schedule GPU Resources?
- How Do I Control the Disk Space Occupied by a Container Engine?
- What Do I Do If a Containerized Application Cannot Access External IP Addresses
- What Do I Do If the Ascend AI Accelerator Card (NPU) Is Abnormal?
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Edge-Cloud Message FAQs
- What Is Route Management?
- What Is a Message Endpoint in Route Management?
- What Is a Route?
- Why Does a Route Fail to Be Created?
- What Can I Do If a Message Fails to Be Forwarded over a Route?
- What Is the Impact of Disabling a Route?
- What Can I Do If SystemEventBus (MQTT Broker) of an Edge Node Fails to Be Connected?
- Network Management FAQs
- Basic Concept FAQs
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Others
- Region and AZ
- What Are the Specifications of Edge Nodes Supported by IEF?
- What Are the Differences Between Device Properties and Device Twins?
- What Programming Language Is Required for IEF Development?
- Do I Need to Prepare Edge Nodes by Myself?
- Can I Still Use the Previously Delivered Applications After My Account Is in Arrears?
- What Are the Differences Between IEF and IoT Edge?
- What Do I Do If an Agency Fails to Be Automatically Created?
- How Can I Deal With Insufficient Permissions?
- How Will the Multi-AZ Reconstruction of SWR Application Container Image Data Affect IEF?
-
Edge Node FAQs
-
Edgectl User Guide
- Overview
- Installing edgectl
- Example: Using edgectl to Run Commands
-
edgectl Commands
- Querying the edgectl Version
- Managing the Product Lifecycle
-
Checking an Item
- Checking the Hardware Architecture
- Checking the CPU
- Checking the Memory
- Checking Hard Disks
- Checking the Domain Name Resolution Function
- Checking Docker
- Checking Network Connectivity
- Checking the Installation Status of the IEF Software
- Checking the Running Status of the IEF Software
- Checking GPUs
- Checking NPUs
- Checking Processes
-
Error Codes
- Error Code Overview
- Common Errors
- Permission Errors
-
OS Errors
- ERROR3001 Failed to obtain the hardware architecture
- ERROR3002 Unsupported hardware architecture
- ERROR3101 Failed to obtain the CPU information of the node
- ERROR3102 Failed to obtain the real-time CPU status of the node
- ERROR3103 Insufficient node CPU
- ERROR3201 Failed to obtain the memory information of the node
- ERROR3202 Insufficient node memory
- ERROR3301 Failed to obtain the disk information of the node
- ERROR3302 Insufficient disk space on the node
- ERROR3401 Failed to resolve the domain name
- ERROR3501 Failed to check the network
- ERROR3601 Failed to obtain the process information of the node
- ERROR3602 Failed to obtain the total number of processes on the node
- ERROR3603 Number of remaining processes on the node is insufficient
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IEF Software Errors
- ERROR5001 Incomplete IEF software installation
- ERROR5002 IEF software is not completely running
- ERROR5003 Failed to read the IEF software configuration file
- ERROR5004 Docker is not enabled for the IEF software
- ERROR5005 Failed to start the IEF software
- ERROR5006 Failed to stop the IEF software
- ERROR5101 No application data found
- ERROR5102 No status data of the application found
- ERROR5103 Container is not started
- ERROR5104 Container exits abnormally
- ERROR5105 Failed to pull the container image
- ERROR5106 Container exits
- Third-Party Dependency Errors
- Data Collection Errors
- Internal Errors
- Videos
- General Reference
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What Do I Do If an Application Fails to Be Delivered to an Edge Node?
Symptom
An application cannot be delivered to an edge node.
Fault Locating
Troubleshooting methods are sorted based on the occurrence probability of the possible causes. You are advised to check the possible causes from high probability to low probability to quickly locate the cause of the problem.

Possible Cause |
Solution |
---|---|
The edge node is faulty. |
Log in to the IEF console, choose Managed Resources > Edge Nodes, and check the edge node status. If the edge node is faulty, rectify the fault by referring to What Do I Do If an Edge Node Is Faulty?. |
The edge node does not meet the application delivery requirements. |
Edge Node Does Not Meet the Application Delivery Requirements |
The resources of the edge node are insufficient. |
|
The container image fails to be pulled. |
For details, see What Do I Do If a Container Image Fails to Be Pulled?. |
Edge Node Does Not Meet the Application Delivery Requirements
- Check the resource information of the edge node.
- If the application needs to use NPU and GPU resources, check whether the type of the edge node is correctly selected.
- Run the docker ps command on the edge node to check whether the NPU container (npu-device-plugin) and GPU container (gpu-device-plugin) are running properly.
If you manage the edge node for the first time, rectify the fault by following the procedure described in What Do I Do If a Containerized Application Fails to Be Started on an Edge Node?.
- Check whether the GPU and NPU resources are used by any application running on the edge node and whether the node has remaining GPU and NPU resources.
- Check whether the edge node specifications (CPU and memory) displayed on the IEF console are correct. If the memory size is displayed as 0, check whether the edge node uses the OS of the Chinese edition. IEF supports only the OS of the English edition. If the OS of the Chinese edition is used, IEF cannot obtain memory information or deliver applications to the edge node. In this case, you need to reinstall the OS and manage the edge node again.
CAUTION:
Before the OS reinstallation, securely store the installation package and certificate file you downloaded from IEF. If they are not stored, you must delete the edge node and register a new edge node.
- If you want to deliver a containerized application, check whether a container engine is enabled on your edge node. If a container engine is not enabled, the containerized application cannot be delivered.
Edge Node Resources Are Sufficient
- Check the cause of the container exception.
Hover the cursor over the
icon next to the instance status to view the cause of the application delivery failure.
Figure 2 Instance list - Check the size of the resources requested by the application.
Check whether the available resources on the edge node meet the resources requested by the application. Ensure that the edge node resources are sufficient.
Figure 3 shows how to check the amount of resources requested by the application.
- Check whether a port conflict occurs. If a port conflict occurs, the application instance cannot be started.
Go to the application details page, click the Access Settings tab, and check whether the port mapping or host network of the specified port is configured for the application.
Figure 4 Access settings- For a single-instance application:
Set the access mode to Bridged Network, and change the port number to an available port on the current node Alternatively, you can set it to assign ports automatically, and IEF will select an available port for the application.
- For a multi-instance application:
If external access is required for a multi-instance application, you can use the automatic scheduling deployment mode. The application will select a node with an unused port from the edge node group to deploy the instance.
Alternatively, you can set it to assign ports automatically, and IEF will select an available port for the application to avoid port conflicts.
- For a single-instance application:
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