What Should I Know Before Unsubscribing from a Large-value Order?

Your request for unsubscribing from a large-value order (over $7,000 USD) needs to be reviewed by your account manager. If you need help, contact your account manager or submit a service ticket.

After your unsubscription is successful, the system will return the money. If you paid with account balance, the refund will be returned to your Huawei Cloud account within one working day. If you used a bank card for payment, the refund will be returned to the payment card within seven working days. You can contact your bank to learn about the money arrival time. Click Historical Unsubscriptions in the upper right corner of the Unsubscriptions page. On the displayed page, search for the order and access the details page to view the refund progress.

• The unsubscription amount is calculated based on the time when you submit the unsubscription request. It is not affected by the approval duration.
• The refund will be included in the bill of the month when the order is successfully unsubscribed from. If your request is submitted at the end of the current month but approved in the next month, the unsubscribed amount will be counted into the next month. You can choose Bills > Bill Details to query the transactions. For details, see Bill Details.

Example:

You paid $8,000 USD for ECSs on August 20, 2021, and requested to unsubscribe from them on September 30, 2021. Your account manager would review your request because its amount exceeded $7,000 USD.

• If the account manager approved the unsubscription request on September 30, 2021, the refund was included in the bill for September and the transactions are included in the billing cycle of September, 2021.
• If the account manager approved the unsubscription request on October 01, 2021, the refund was included in the bill for October and the transactions are included in the billing cycle of October 2021.