Obtaining Tenant Space Information

After a tenant is provisioned, you need to understand the capabilities supported by the tenant space and provide related tenant information for O&M personnel to obtain information such as the authentication password, AK, and SK.

1. Contact operations personnel to obtain the following information:
   • AKs and SKs corresponding to API Fabric interfaces

     The web customer service, mobile bidirectional call, and agent information query interfaces provided by the CEC provide services for external systems through the API Fabric. Therefore, you need to obtain the corresponding AKs and SKs for subsequent development.

   • AKs and SKs corresponding to CC-CMS, CC-FS, and CC-iSales interfaces

     The agent monitoring (CC-CMS), offline CDR and recording file download (CC-FS), and outbound call management (CC-iSales) interfaces provided by the CEC use AKs and SKs generated by the CEC for authentication. Therefore, you need to obtain the corresponding AKs and SKs for subsequent development of the corresponding businesses.

   • ID (ccid) of the call center to which the tenant space belongs

     The invocation of interfaces such as CC-CMS interfaces requires the value of ccid. Therefore, you need to contact operations personnel to obtain the value in advance. Generally, the value is 1.

   • URLs of the interfaces provided by the CC-Gateway for external systems

     The interfaces provided by the CC-Gateway are used when you need to develop your own agent system and module (connection bar) for agents to answer and handle calls.

2. Sign in to the CEC as a tenant administrator and choose Configuration Center > System Management > Tenant Information.

   Record the following information, which will be used in subsequent development:

   • VDN ID
   • Tenant Name
   • Tenant Space ID

   

3. Choose Configuration Center > System Management > Tenant Information and check whether the resources purchased by the tenant space can support integration development. If no, contact the O&M administrator to determine whether more resources are required.

   Integration Capability	Required Resources
   Voice agent	The values of Voice Agents and Max. Concurrent Voice Calls must be greater than 0.
   Video agent	The values of Video Agent Quantity and Max. Concurrent Video Calls must be greater than 0.
   Mobile agent	Mobile Agent/One-Click Bidirectional Call in the Feature area must be enabled ().
   Multimedia text chat	The value of Number of Multimedia Agents must be greater than 0.
   Traditional IVR	The values of Video IVR Channel Quantity and Audio IVR Channel Quantity must be greater than 0. If the function of playing voices using variables is required, the value of TTS Quantity must be greater than 0.
   Intelligent IVR/robot	Choose Configuration Center > Chatbot Management > Flow Configuration > Intelligent Chatbot and check whether the corresponding page can be displayed. If yes, the intelligent robot feature has been enabled, and you can configure robot script flows. If the voicebot function is required, the values of TTS Quantity and ASR Quantity must be greater than 0.
   Intelligent recognition	The intelligent robot feature must be enabled. For details, see the description in the previous row. Intelligent Recognition in the Feature area must be enabled ().