Screen Pop-up Integration Solution

When an enterprise uses the CEC agent workbench, customer information needs to be displayed on the screen pop-up.

Figure 1 Screen pop-up integration solution

An inbound call screen pop-up is implemented by integrating a third-party page into the iFrame of the agent workbench. The agent workbench can transfer call information, such as the calling and called numbers, to third parties using a URL.

When the AICC integrates screen pop-ups, page authentication is not supported currently.

Parent topic: Development Solutions

Previous topic: Multimedia Agent Integration Solution

Next topic: Intelligence Solution

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.

Chatbot