Help Center/ Cloud Eye/ FAQs/ Product Usage/ Event Monitoring/ Monitored Cloud Eye Events
Updated on 2025-10-27 GMT+08:00
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Monitored Cloud Eye Events

Function

Event monitoring provides data collection, query, and alarm reporting for events. You can configure alarm rules on Cloud Eye to monitor critical events or operation events related to your cloud resources. Once configured, Cloud Eye will notify you when the specified events happen.

Namespace

SYS.CES

Monitored Events

Table 1 Cloud Eye

Event Source

Event Name

Event ID

Severity

Description

Solution

Impact

Cloud Eye

Agent heartbeat interruption

agentHeartbeatInterrupted

Major

The collection process of the Agent was faulty.
  • Check whether the Agent domain name can be resolved.
  • Check whether your account is in arrears.
  • The Agent process is faulty. Restart the Agent. If the fault persists after the restart, the Agent files may be damaged. In this case, reinstall the Agent.
  • Check whether the server time is inconsistent with the local standard time.
  • If the DNS server is not a Huawei Cloud DNS server, run the dig domain-name command to obtain the IP address of agent.ces.myhuaweicloud.com resolved by the Huawei Cloud DNS server over the intranet, and then add the IP address to the corresponding hosts file.
  • Update the Agent to the latest version.

The agent will no longer collect or report metrics.

Agent back to normal

agentResumed

Warning

The Agent was back to normal.

No action is required.

None

Agent faulty

agentFaulted

Major

The Agent was faulty and the fault was reported to Cloud Eye.

Restart the Agent. If the fault persists after the restart, the Agent files may be damaged. In this case, reinstall the Agent.

Update the Agent to the latest version.

The agent will no longer collect or report metrics.

Agent disconnected

agentDisconnected

Major

The communication process of the Agent was faulty.

Check whether the Agent domain name can be resolved.

Check whether your account is in arrears.

If the Agent process is faulty, restart the Agent. If the fault persists after the restart, the Agent files may be damaged. In this case, reinstall the Agent.

Check whether the server time is inconsistent with the local standard time.

If the DNS server is not a Huawei Cloud DNS server, run the dig domain-name command to obtain the IP address of agent.ces.myhuaweicloud.com resolved by the Huawei Cloud DNS server over the intranet, and then add the IP address to the corresponding hosts file. Update the Agent to the latest version.

The agent will no longer collect or report metrics.
Parent topic: Event Monitoring