Help Center/ Cloud Eye/ FAQs/ Product Usage/ Server Monitoring/ Why Cannot I Install or Upgrade Agents in Batch?
Updated on 2025-08-01 GMT+08:00

Why Cannot I Install or Upgrade Agents in Batch?

Conditions for batch Agent installation or upgrade:

  • The host is running, and the Agent status is Running.
  • The host is running, the Agent status is Not installed, and the host OS supports one-click installation. For details about supported OSs, see What OSs Does the Agent Support?

Possible causes for Agent installation or upgrade failures:

  • The host is not in the running state.
  • The Agent status is faulty. For details about troubleshooting methods, see What Should I Do If the Agent Status Is Faulty?
  • The Agent is not installed, but the host OS does not support one-click installation. You need to log in to the cloud server and run the installation command to install or upgrade the Agent. For details, see Installing the Agent.