What Statuses Does the Agent Have? (Earlier Version)

This section describes the statuses supported by the agent of an earlier version. For details about how to check the current agent version, see Checking the Agent Status.

The agent of an earlier version has the following statuses:

• Not installed or started: The Agent is not installed on an ECS or BMS or has been manually stopped.
• Running: The Agent is running and can report monitoring data.
• Installing: The Agent is being installed.
• Faulty: The Agent failed to send a heartbeat message to Cloud Eye for three consecutive minutes. In this case:
  • The domain name of the Agent cannot be resolved. Check whether the DNS server address is correct by referring to Modifying the DNS Server Address and Adding Security Group Rules (Linux). If it is, check whether the Agent is correctly configured by referring to (Optional) Manually Configuring the Agent (Linux).
  • The account is in arrears.
  • If the Agent process is faulty, restart the Agent by referring to Managing the Agent. If the Agent cannot be restarted, related files are deleted by mistake. In this case, reinstall the Agent.
• Configuration error:
  • No agency has been configured for the ECS or BMS.
  • Permissions of the current agency are abnormal
  • The current agency is invalid.
  • The security group rule of the default NIC is incorrect, or the DNS configuration is incorrect.
• Stopped: The Agent is manually stopped. To start it, see Managing the Agent.